The City of Richmond Department of Information Technology has a position open for one Production II Mailroom technical support representative in the City of Richmond Printing Services office. This position requires prior work experience in the Copy Center/Mail Room industry.The Department of Information Technology seeks a Mailroom/ Office Equipment Operator. The Production II Mailroom technical support representatives provide support for the City’s Mailing services duties include:
- Collects, coordinates, and organizes all incoming and outgoing mail. Ensures the timely and accurate collection and delivery of mail to all applicable locations.
- Ensures all recorded, special delivery and courier items are delivered, documented, and appropriate signatures received.
- Opens, stamps, sorts, and batches all incoming paper claims. Prepares batches for courier pick-up. Ensures courier box is complete, secure, and timely. Follows paper claim process.
- Transports mail, supplies, documents, and records to and from various off-site locations as required.
- Orders and delivers supplies as requested and maintains adequate supply levels in common areas. Maintains and documents consistent inventory of the City of Richmond required letterhead, envelopes, check paper, etc.
- Be familiar with shipping UPS and FedEx procedures
- Record data of shipping and mail volumes daily
- Lift up to 30lbs, bending, sorting and twisting
- Solid Customer service skills: Friendly attitude, timely, dependable, detail-oriented, and professional
Additional Copy Center Responsibilities:- Commitment to providing high-quality copy and print production
- Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the clients
- Maintain all records and compliance on security and confidentiality of client materials
- Maintains a facility that is always organized and meets tour quality standards
- Comply with the City of Richmond policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about with anyone
- Display high ethical standard, integrity, work ethic, and loyalty
- Binding, Padding, Cutting, Drilling
- Copying and Printing of documents
- Ability to meet deadlines and manage projects to completion
To perform this position successfully, an individual must be able to meet each essential duty and responsibility to a satisfactory level. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- High School diploma or equivalent; six months related office experience and/or training; or equivalent combination of education and experience.
- Valid driver’s license.
- Good driving record.
- Minimum one-year work experience in an office or mailroom.
- Detail oriented, strong organization, prioritization and time-management skills with a high level of accuracy.
- Shows strong professional and communications skills for dealing with the USPS and other employees within the facility.
- Displays the ability to multitask and perform many different duties—such as delivering mail, collecting mail and answering questions—all at the same time.
- Ability to track and report progress on a wide range of tasks, simultaneously.
- Ability to respond to and deal with a range of ad hoc queries/requests.
- Ability to always operate with discretion and confidentiality.
- Maintains flexibility in approach and adjusts actions when appropriate.
- Self-starter, with the ability to work independently.
- Self-motivated, goal-oriented, organized team player
- Working knowledge of computer applications, spreadsheets, word processing for data entry, and reordering supplies as necessary.
- Ability to follow directions from the manager.
- Ability to accept constructive criticism.
- Ability to show up to work on time as scheduled.
- Ability to physically stand, bend, squat, and lift 25 to 30 pounds
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.
Physical Requirements and Working Environment:Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly climb, balance, stoop, kneel, crawl, reach, stand, walk, lift, work with one's fingers, grasp, feel, talk, hear, see, and use repetitive motions; and frequently push and pull. In terms of the physical strength to perform the essential duties this classification is considered to be heavy work (exerting up to 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects), but may differ based on area of focus. The working conditions may contain environmental hazards, depending on area of focus.
* Internal use: HR Generalist to review.
