Office Assistant / Dealer Processor

Position Overview:
We are seeking a detail-oriented and customer-focused Office Assistant / Dealer Processor to join our team. This role is essential in ensuring smooth daily operations, delivering excellent customer service, and supporting dealership administrative and financial processes.

Key Responsibilities:

• Works in conjunction with cashier receptionist to operate a multi-line telephone system, answering and directing calls professionally and efficiently
• Greet customers promptly and provide a welcoming, professional experience
• Deliver exceptional customer service by actively listening and responding to inquiries and requests
• Receive and process paperwork from the Finance & Insurance (F&I) Department
• Accurately process vehicle deals, verify costs, and prepare deals for posting
• Prepare purchase agreements and trade-in documentation
• Assist with creating and processing lease and loan paperwork
• Compile and submit required documentation in a timely and accurate manner
• Prepare and process dealer trade transactions
• Provide general administrative support as needed
• Maintain professionalism and demonstrate company values in all interactions with customers, coworkers, and vendors

Qualifications:

• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Proficiency in basic office software and administrative systems
• Previous dealership experience is preferred but not required
• High School Diploma or equivalent
• Computer literacy, quality writing and grammar skills
• Ability to handle multiple tasks easily
• Ability to provide quality customer service
• Acceptable driving record and valid driver’s license

Benefit Package:

• Paid Time Off: 40 hours front-loaded Paid Time Off (after 90 days employment). PTO increases at 3rd and 5th year anniversaries.
• Health Coverage: Medical, Vision, and Dental coverage (eligible first of the month after 60 days of service).
• Group Life Insurance: Employer-paid Group Life Insurance (eligible first of the month after 60 days of service).
• Holidays: 7 paid holidays each year (after 90 days employment).
• Additional Benefits: Voluntary Life Insurance, Legal Shield, AFLAC and more!
• 401k Retirement Program: Eligible first of the month after 60 days of service.
• Employee Discounts: Enjoy employee discounts in parts, sales, and service.