North American Sales Coordinator

Description

Disclaimer: Please note, if you are selected to have an interview with Thermacell, you will receive an email from our applicant tracking system Paylocity (reply-to-sender@mail.paylocity.com) or an email from a Thermacell.net domain. Be aware of phishing emails/text messages. Thermacell will never text or Skype you about your candidacy or personal confidential information. If you are unsure, please contact careers@thermacell.net.

THE COMPANY

Thermacell Repellents, Inc. is on a mission to liberate people who love the outdoors from the harmful effects of insects. Thermacell makes the world’s leading zone mosquito repellent, using our proprietary technology to create a zone of scientifically proven protection up to 20ft so people and pets can enjoy their time outdoors.

Founded in 1999 and based outside of Boston in Bedford, Massachusetts, Thermacell has an ever-expanding product line and is trusted by over 6 million consumers worldwide to provide protection for outdoor events from backyard nights to rugged camping weekends. We aim to change the way people repel insects, through our award-winning products, disruptive innovation, and expanding distribution across multiple retail & e-comm channels in over 30 countries across the globe.

Thermacell is a wholly owned subsidiary of a privately held global consumer products company and operated independently. Thermacell is home to 125+ full-time employees across three U.S. hubs — Bedford, MA (Corporate Headquarters), Buford, GA (Manufacturing & Distribution), and Hampton, FL (Science & Research Center) — and is expanding its footprint in the UK & Europe.

ROLE PURPOSE:

Reporting to the Sr. Manager, the Sales Coordinator plays a critical role in supporting the North American sales team (currently a team of 7) by acting as a key point of contact between customers, sales representatives, and internal departments to help drive revenue growth, improve customer satisfaction, and maintain accurate sales records. The actual duties will vary greatly during the calendar in this highly seasonal business. The ideal candidate is detail-oriented, highly organized, and capable of managing multiple priorities in a fast-paced environment. This role will also be responsible for resourcing all industry and distributor trade shows including managing & tracking schedules for each. This role will collaborate with Marketing and Sales to deliver appropriate brand and sales action plans for each show while delivering on all business objectives. Finally, this person will be responsible for managing the Bedford (very small but mighty) distribution center including tracking inventory and ensuring samples of all products are in-stock.

STATUS: Exempt

WORKING HOURS: Typically, between 9am -5pm Monday - Friday (open to some flexibility)

WORK LOCATION: Corporate Office - 32 Crosby Dr Bedford MA 01730.

TRAVEL: 5%

Please note: This position is not eligible for work authorization sponsorship by the company now or in the future. Candidate must be authorized to work for any employer in the United States on a full-time basis.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ensure accuracy of customer pricing, product specifications, and all related product documentation, including the creation of annual price sheets, working with sales leaders and order admin
• Coordinate the gathering and distribution of sales samples, including executing FPO sample builds within tight timelines for line reviews and meetings.
• Plan and organize meetings and functions on behalf of the NA sales team
• Manage and support special projects as assigned.
• Ship sales samples and collateral materials as needed (catalogs, rebate forms, price sheets, etc.)
• Partner with Sales Planner on customer engagement calendar and key customer contacts. Enable ease of access.
• Maintain a sales promotion calendar for key customers and review monthly with the broader commercial team, as well as customer engagement trackers, line review calendars and others
• Manage contracts (store and accessibility) for all Broker and departmental service providers across NA.
• Basic ad-hoc reporting on behalf of NS sales team in NetSuite
• Owner of new customer account setup & maintenance for NA
• Creation and maintenance within NetSuite
• Responsible for ensuring all customer documentation is accurate, complete and on file, working with inside and outside brokers to do this.
• Partner closely with the Sales team to support execution of sales documents, vendor account setup, item setup spreadsheets, SDS and PFAS, and other administrative functions.
• Partner with OrderAdmin & Finance to maintain payment term integrity and documentation.
• Review wholesale applications and escalate qualified candidates to internal stakeholders for review and approval
• Responsible for coordinating and project managing product testing for all existing and new products launching at Walmart, Sam’s Club & Costco on an annual basis
• Act as administrator managing and maintaining customer portals including Retail Link, One World Sync, GS1 Canada, Meijer, REI, UL and Menards.
• Plan, organize, and execute trade shows.
• Create and manage annual tradeshow budget, tracking all expenses as well as our show calendar providing timely visibility to the organization.
• Responsible for coordinating trade show service providers as needed, renting equipment, managing set-up & tear-down as well as warehousing of booths for all shows.
• Owner of all booth assets collateral like catalogs, sell sheets etc., including the inbound/outbound shipping of samples, coordination with Marketing on any required branding etc.
• Forecast & order empty packaging that will be needed for the displays & show booths.
• Demonstrate excellent negotiating skills when working with show sponsors and vendors – negotiate best price for shows, hotels, meeting rooms and other materials.
• Work with Marketing and Sales to book promotional opportunities including New Product Showcase, special show events, hot show discounts, coupon books, etc.
• Book hotel and meeting room space as needed
• Ship and track all materials to shows while meeting advance warehouse dates; goal is to minimize cost and ship in the most efficient way. Coordinate shipping of products and displays from our Buford, GA Warehouse. Ensure process being used get product to show in excellent condition. Periodic trips to Atlanta will likely be needed to ensure a high level of success.
• Review booths and materials after each show for wear and tear and repair as needed. You are the expert on all show booths and materials.
• Responsible for shipping, receiving and inventory of samples on behalf of NA sales team
• Maintain current DOT, IATA/HAZMAT certifications
• Responsible for inventory levels, quarterly physical inventories in Bedford
• Communicate to office manager shipping materials (boxes, tape, box cutters, labels, etc.) needed

THE IDEAL CANDIDATE PROFILE

• Lives our core values of Drive, Ownership, Integrity, Teamwork and Evolution
• Authentic and personable, humble, smart
• Relentless work ethic juiced by results, not titles or activities
• Externally competitive, internally collaborative
• Highly resourceful. Hands-on and practical
• Chooses curiosity and a commitment to learning over being right
• Radically candid – always with positive intention
• Motivated by challenge, resilient in the face of setbacks or adversity
• Able to critically think and navigate within a variety of ambiguous situations
• Even keeled energy, brings calm to chaos, low drama
• Make impeccable agreements, delivers end to end results with excellence
• Makes high quality data-based decisions with autonomy
• Unquenchable thirst for learning and self-improvement
• Effective communicator meeting people where they are
• Manages multiple, complex, and competing priorities
• Proven background and successful management and engagement with large national retailer teams.
• Demonstrated knowledge and success facilitating engagement with Broker partners
• Outstanding communication skills -- oral and written, to align and galvanize with cross functional partners
• Effective communicator with technical and non-technical individuals
• Shown ability to not only deal with ambiguity but thrive on it.
• Proven passion for driving responsible time management and owning resolution of planning conflicts.
• Strong analytical ability, attention to detail, numbers, and accuracy
• Proactive approach and work ethic appropriate for a fast-paced, team-oriented culture
• Bright, personable, highly ethical, and thrives in a collaborate environment.
• Relentless work ethic and thirst for continuous improvement evolutions
• Highly organized with a natural attention to detail
• Able to manage multiple projects and deliver them on time
• Common sense approach to managing business and problem resolution

COMPENSATION

Compensation for this position will include a competitive base salary ($59,000 - $75,600) and an Annual Target Bonus opportunity. Details provided separately.

We are proud to offer a competitive & valuable benefits package that enables you to protect your health, your family, and your way of life. It includes best-in-class medical & dental insurance where Thermacell pays for 82.5% of the premiums. Thermacell pays for the first half of your medical deductible through our Health Reimbursement Account for PPO & HMO Plans as well as contributes to your Health Savings Account if you enroll in the HSA plan. Long & Short-term Disability & Group Term Life insurance is also available at no cost to you.

Paid time off for this position will consist of accrued vacation at a competitive level, along with 11 Holidays and a day off for your Birthday! 40 hours of wellness time is also available on your first day of employment. Additionally, a company shutdown period is offered for one week between Christmas and New Year’s Day where the majority of business operations pause, and employees are encouraged to rest and recover together. Critical functions may require limited coverage to ensure business continuity.

Additionally, you will have access to a variety of additional benefits such as vision, supplemental life, critical illness, Medical Flexible Spending Account, Dependent Care Flexible Spending Account, accident, SecureSave savings account, Employee Assistance Program, product benefit, wellness benefit, financial coaching and pet insurance for your furry family members! You can find all these details and more in our benefits guide along with additional discounts. You will be eligible for the employer 401K match up to 4% after completing one year of service.

WHY WORK HERE?

We are proud of our company culture – it’s the fuel behind our dynamic and buzzing community! Our people are authentic, competitive, and compassionate. It’s truly a unique formula for success.

We believe in the virtuous cycle of thriving employees fueling a thriving business. We believe in growing great leaders and helping people to unleash their full human potential. We believe in creating a frictionless organization where clarity and empowerment to do the work that matters as fast as possible. We believe in making impeccable agreements and relentlessly tracking exceptional results and celebrating achievements together! We believe in creating inspiring impact everywhere we can in support of our mission where everyone can be a force multiplier.

OUR CORE VALUES:

• Drive – An optimistic can-do spirit, a passion to delight our consumer, a belief in the importance of determination and the freedom to make a difference.
• Ownership – We are empowered to take accountability for our contributions and desire to do the highest quality work with responsible urgency to drive business results.
• Integrity – We will always do the right thing guided by truth and sincerity. We exercise constructive candor and have the willingness to challenge and be challenged in all interactions.
• Teamwork – The belief that we is greater than me, and with collective brainpower we are better together. We are a community of compassionate support and collective success. We win as one and play hard in celebration together.
• Evolution – We are committed to continuous improvement, always learning, growing, and adapting to constant change. We seek progress over perfection.

OUR COMMITMENT: Thermacell is committed to preserving a culture of diversity, inclusion, and belonging. The collective sum of our individual differences, knowledge, life experiences, and unique talents represents a significant part of our culture and is the foundation for our accomplishments and impact. We strive to create a supportive community where we all can show up as our authentic selves and are confident and comfortable to be genuine with our teammates in our day-to-day work environment. We are proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, citizenship, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, veteran status, marital status, genetic information, or any other characteristic protected by state, federal or local law.

OUR AWARDS: Great Place to Work Award 2025 | New York Times Wirecutter pick for “The Best Mosquito Control Gear for your Patio or Yard” 2021-2025 | CNN Underscored Editor’s Pick 2024-2025 | Men's Journal Outdoor Award 2025 | Shop TODAY Expert Pick 2025 | Canadian Grand Prix New Product Award 2024 | Outside Gear Guide Editor’s Choice 2022 | Time Magazine Best Inventions 2022 | This Old House Editor’s Choice | Good Housekeeping Home Products Award | CES New Tech Award – IDEA Good Design Award | Canadian Tire Digital Excellence Award | LIV Smart Mosquito Repellent System - CES TWICE Awards 2021-2022 | Good Housekeeping Research Institute #1 Tabletop Mosquito Repellent | Field & Stream “Best of the Best” Award | Backpacker Magazine - Best Backpacking Accessory 2019 | New York Times Wirecutter - Best Car Camping Gear 2018 | Popular Mechanics - Grand Award Winner - Recreation - Best of What's New 2018

Requirements

• 3+ years within Fast moving consumer goods Customer facing and or Sales support roles.
• Experience working for a major CPG manufacturer in Sales Department for US and Canada.
• Experience leading teams indirectly and setting a clear timeline to achieve project goals / vision.
• Understanding of all trade channels – in store, online, and elements that drive both.
• Demonstrated cross-functional collaboration + influence capabilities.
• Experience in Accounting or Finance + Trade Management/Sales Support
• Strong project management and leadership skills, especially delivering against timelines.
• Strong communication and people skills. Able to engage people at all levels of the organization to get things done.
• PowerPoint, Word, Excel, SharePoint, Teams, syndicated data (IRI, Nielsen), Content management, Digital asset management, trade management.
• Sales/marketing experience, especially with tradeshow organization and experience preferred
• Bachelor’s Degree in Business Administration or similar preferred
• Ability to lift up to 50 pounds.