Overview
Bowhead is seeking an NMCI Analyst to support NSWC Corona Division. This is an exciting opportunity to provide excellent customer service and IT support to our Navy customer and support the Command's mission. Bowhead offers fantastic opportunities for professional growth, certification reimbursement, and networking.
This position is 100% onsite.
Responsibilities
• The systems administrator administers and supports daily operational requirements of computer network systems including workstation, file servers, and web servers. • Installation of hardware, software, systems upgrades, network accounts, network security, and web page design, interface and updates, and local system design documentation. • Cyber WorkForce (CWF) directives are maintained and up to date with respect to certifications • Maintain, troubleshoot, and implement network security tools including firewalls, anti-virus, and intrusion detection services. • Answering questions about installation, operation, configuration, and customization.• Specific support consists of troubleshooting hardware, software, and network related issues encountered by users.• Software support includes, but not limited to Windows and Linux/Unix operating systems, Microsoft Office Suite, and various specialty engineering and scientific development tools.• Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs).• Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance.• Support also includes working with the organizations Information Systems Security Officer (ISSO) for achieving system accreditation.• Maintain data files and monitors system configuration to ensure data integrity.• Perform system administration tasks across Windows and/or Linux platforms, including patching, user access, and security configuration.• Develop, test, and maintain scripts or small applications to automate system tasks and support operational requirements.• Support integration of new technologies and tools into classified and unclassified environments.• Monitor system performance, availability, and security compliance.• Document system configurations, standard operating procedures, and code.• Collaborate with cybersecurity teams to ensure RMF compliance and implement STIGs.• Provide Tier II support for escalated service tickets and technical issues.• Participate in incident response, change control, and configuration management processes.
Qualifications
• Execute Move-Add-Change (MAC) requests, buildouts, and other related NMCI business processes• Serve as the liaison and advocate between customer and other entities which may include escalation coordination, tracking and communications. Support may include on-site VIP visits to the customer• Provides updates and changes to the NMCI catalog of services to ACTRs and customers• Administer cellular/wireless requests, including activations, ordering, cancellations, disposal, suspending services, ordering accessories, installing PureBred certificates, enrolling devices in Mobile Device Managers (MDM), changing plans and features from request system and subsequently fulfilling request through mandatory cellular contract transaction systems• Support on-premises NMCI hardware inventory such as monitors, keyboards, peripherals and computers for distribution to ACTRs and customers• Support NMCI contract line items including software, services and work requests• Other duties as assigned
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the minimum Secret level.
Physical Demands:• Must be able to lift up to 25 pounds• Must be able to stand and walk for prolonged amounts of time• Must be able to twist, bend and squat periodically
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