Join the team at Lake Hope Dining Lodge & Cabins as a Night Guest Services Associate in McArthur, OH. In this role, you will be the face of our hospitality, ensuring that every guest experiences a warm welcome and exceptional service during their stay. You will assist guests with check-ins and check-outs, provide information about our facilities and local attractions, and address any needs or concerns to create a memorable and comfortable visit.
This position will work overnight 11pm - 7am, including weekends and holidays.
Starting at $12.00/hour.
Benefits
- Opportunity to work in a beautiful setting at Lake Hope Dining Lodge & Cabins
- Collaborative and supportive work environment
- Room for growth and professional development
- Employee discounts on dining and lodging
Responsibilities
- Conduct nightly audits of all financial transactions and reconcile any discrepancies for all venues to include: Retail, Banquets, Restaurant, Bar and Rooms.
- Prepare daily reports, including revenue and occupancy reports
- Post all Banquet event charges/checks
- Acknowledge and greet all guests as they approach the front desk.
- Make reservations in Stay N Touch for guests that walk in or call in to reserve a cabin.
- Check guests in and out using Stay N Touch, make keys for guest and process payment/billing in a prompt efficient manner.
- Handle cash in a responsible manner ensuring that cash drawer is always secured and the proper cash amount is dropped into the bank safe.
- Answer all incoming calls and assist or transfers calls as deemed necessary.
- Check out all keys for various outlets of the lodge.
- Maintain the Retail area by ensuring it is clean & stocked appropriately.
- Process transactions for Retail using Silverware.
- Use problem-solving skills to professionally handle any guest issue, question, or concern.
- Use discretion with the information privy to and discuss only as needed with the manager, supervisor or GM when there are concerns.
- Responsible for changes to cabin status; i.e. room changes, early departures, late checkouts and stayovers.
- Respond to or channel any guest requests/complaints to the department or proper manager.
- Complete daily duties as outlined on Shift Checklist.
- Post guest and master account charges into computer.
- Clean Dining Lodge public areas to include vacuuming, mopping, sweeping, dusting and sanitizing.
- Respond to guest inquiries overnight and resolve any issues in a timely and professional manner
- Monitor hotel security and report any suspicious activity or incidents
- Act as the Emergency contact for the location overnight and contacts the Rangers, Sheriff, EMS or other fire & life safety agencies.
Requirements
- Must be 21 or older
- Basic education at High-School level or equivalent.
- Previous Hotel / Restaurant POS system experience
- Basic reading & writing skills
- Communication skills
- Basic math skillsAbility to multi-task and work under pressure
- Ability to overnight shifts, weekends and holidays
- Must be able to stand and walk for long periods of time.
- Basic computer knowledge using a Windows environment.
- Previously demonstrated cash handling and/or customer service experience
- Must be a friendly, outgoing “people” person with a good attitude and professionalism.
- Previous experience working with the public in a service provider industry preferred.
- Must have sufficient mobility to perform assigned tasks within service time frames established by the company.
- Must be able to perform tasks in a safe manner and adhere to company policy
About the Company
Lake Hope Dining Lodge & Cabins is a premier dining destination located in McArthur, OH, known for its scenic views and warm hospitality. We pride ourselves on providing guests with delicious food made from fresh ingredients in a welcoming and comfortable atmosphere. Join our team and be part of a community that values quality, service, and the natural beauty of Lake Hope.
