A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Guest Services: Checking in and out guests, handling late arrivals, responding to inquiries, and addressing complaints or special requests, answer phones, and resolve complaints or issues promptly while maintaining a professional and courteous demeanor.
Financial Auditing & Reporting: Oversee the auditing, posting, and balancing of daily financial transactions, including room, restaurant, bar, and other hotel revenue streams. Run end-of-day audit reports, reconcile credit card payments, and ensure all accounts are accurate for management review.
Administrative Tasks: Updating guest accounts, maintaining records, preparing invoices, and coordinating with other hotel departments to resolve discrepancies.
Operational Support: Monitoring room availability, managing reservations, and ensuring the front desk operates efficiently with minimal staff.
System Management: Reset hotel systems for the next day, input revenue and expense data, and make necessary corrections or adjustments in the property management system (OnQ, Micros, or similar) to ensure smooth operations. Handle all computer end of day issues and problems that might occur throughout shift.
Security and Compliance: Maintaining confidentiality, safeguarding hotel assets, and following company policies and safety protocols. Monitor night operations to ensure adherence to hotel policies, security standards, and guest service excellence.
Supportive Functions: Assist the Night Manager with additional tasks as needed, including filing reports, maintaining backup vouchers, and cross-training in other hotel areas.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
To be successful in this role, the candidate must be able to demonstrate the following skills, knowledge and abilities:
Bachelor’s degree in accounting, Hospitality or a Business-related field
2 years of college education, minimum required
Able to communicate in English and Spanish, required
Customer service experience, required
Priorexperienceinnightauditorfrontdeskoperations,highlyvalued
Prior cash and/or credit card handling experience
Strong numerical accuracy and attention to detail
Ability to work in a high-volume, fast-paced environment
Available for night shifts, weekends and occasional long hours
Also, the following essential skills are required:
Strong customer service skills
Knowledge of safety and security procedures
Advanced math and bookkeeping skills
Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
Attention to detail and organizational skills
Time management and multitasking skills
Excellent verbal and written communication skills
Ability to solve problems and diffuse tense situations
Ability to remain calm under pressure
Has excellent interpersonal skills
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!