Network Trainer

Summary:

The Network Trainer is responsible for executing all training and development programs throughout� � the network, to include development and facilitation of Dunkin' Donuts and/or Dunkin' Donuts/Baskin- Robbins ® combo restaurants systems and sad, new product roll-outs, food safety and any programs specific to the Franchisee network. They maintain communication with the Franchisee and the Franchisee's Leadership Team to ensure Managers and Crew are executing standards and� � procedures in the restaurants. Partner with the Franchisee Leadership Team to identify and develop internal candidates and succession planning.

Responsibilities Include:

·� � � � � � � � Responsible for the execution of training activities within the network

·� � � � � � � � Conduct New Hire Orientation for restaurant employees

·� � � � � � � � Schedule and facilitate classroom based learning for the network

·� � � � � � � � Partner with Franchisee Leadership Team with succession planning

·� � � � � � � � Create and maintain a people first culture in the restaurant

·� � � � � � � � Monitor, follow up and report training progress

·� � � � � � � � Conduct on the job training and retraining

·� � � � � � � � Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitations guidelines; comply with all applicable laws

·� � � � � � � � Ensure Brand standards, recipes and systems are executed

·� � � � � � � � Prepare, complete and follow up on action plans for implementing production, productivity, quality and guest service standards and identify systems to drive performance

·� � � � � � � � Conduct restaurant assessments

·� � � � � � � � Identify and support systems to control costs

·� � � � � � � � Ensure tools and systems are in place to roll out new products, systems and processes

·� � � � � � � � Support sales goals by tracking results, identifying gaps and recommending solutions

·� � � � � � � � Associate's degree in related field or equivalent in education and experience

·� � � � � � � � Fluent in English

·� � � � � � � � Microsoft Office proficiency

·� � � � � � � � Facilitation and presentation skills

·� � � � � � � � Written and verbal communication skills

·� � � � � � � � Understands and exceeds guest expectations, needs and requirements

·� � � � � � � � Develops and maintains guest relationships

·� � � � � � � � Displays a sense of urgency with guests

·� � � � � � � � Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

·� � � � � � � � Resolves guest concerns by following Brand recommended guest recovery process

·� � � � � � � � Sets and maintains high standards for self and others, acts as a role model

·� � � � � � � � Consistently meets or exceeds goals

·� � � � � � � � Contributes to the overall team performance; understands how his/her role relates to others

·� � � � � � � � Sets, prioritizes and maintains focus on important activities

·� � � � � � � � Reads and interprets reports to establish goals and deliver results

·� � � � � � � � Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

·� � � � � � � � Identifies and resolves issues and problems

·� � � � � � � � Uses information at hand to make decisions and solve problems; includes others when necessary

·� � � � � � � � Identifies root cause of a problem and implements a solution to prevent from recurring

·� � � � � � � � Empowers others to make decisions and resolve issues

·� � � � � � � � Develops and maintains relationships with team

·� � � � � � � � Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

·� � � � � � � � Encourages collaboration and teamwork

·� � � � � � � � Leads others; negotiates and takes effective action

·� � � � � � � � Identifies and communicates team goals

·� � � � � � � � Monitors progress, measures results and holds others accountable

·� � � � � � � � Creates strong morale and engagement within the team

·� � � � � � � � Accepts responsibilities for personal and team commitments

·� � � � � � � � Recognizes and rewards employee's strengths, accomplishments and development

·� � � � � � � � Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources