DataStaff, Inc. is in need of a Network/Telecom Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.
*This position is 100% onsite
* Night shift schedule (6pm-2am) Monday – Friday
Responsibilities:
- Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
- Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
- Receiving, triaging, documenting, and tracking support tickets through resolution.
- Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
- Communicating with:
- 911 Directors and Supervisors
- Telecommunications carriers
- Service providers
- Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
- Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
- Maintaining documentation, ticket narration, and operational logs in Salesforce.
- Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
- Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
- Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
- Providing customer-service-focused support to PSAP personnel throughout North Carolina.
- Help desk / incident management
- Telecommunications support
- Public safety communications support
- The position supports mission-critical emergency communications infrastructure for the state.
Required Skills:
- 3 Years - Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
- 3 Years - Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
- 3 Years - Strong writing skills to maintain organized documentation
- 3 Years - Knowledge of network cabling, network classification and network topology
Desired Skills:
- 3 Years - Experience with VOIP technologies is a plus
- 3 Years - Experience in a NOC environment is preferred
This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.