The San José Fire Department's (SJFD) mission is to serve the community by protecting life, property, and the environment through prevention and response. SJFD is a high-volume, high-performance, “all hazard” fire department, responding to approximately 93,000 calls for service each year from 34 Fire Stations. SJFD’s service area includes a number of high-hazard occupancies, including an international airport; a general aviation reliever airport; five major hospitals (including two trauma centers, and five emergency departments); the SAP Center, home of the NHL’s San Jose Sharks (17,500 capacity); PayPal Park, home of MLS’s San Jose Earthquakes (18,000 capacity); San José State University (the oldest public institution of higher education on the West Coast) with a student population of 33,409; three super regional malls; approximately 100 high-rise structures; and the United States Patent and Trademark Office.
For more information on the San José Fire Department (SJFD), please visit the website here.
The San José Fire Department is currently seeking to fill two (2) full-time Network Technician I/II/III vacancies in the Bureau of Administrative Services (BAS).
The salary ranges for these classifications are:
The salary ranges includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates’ qualifications and experience.
The Network Technician I/II/III is responsible for supporting critical Fire Department operations by providing significant technical support in areas such as ensuring network connectivity for remote locations and fire apparatus/vehicles, and supporting an enterprise desktop/client environment; including the latest Windows operating systems, Microsoft 365 suite, mobile devices, and additional enterprise-grade hardware and software.
The primary day-to-day duties of this position include system administration and deployment of desktop hardware and software, configuration/deployment/management of mobile devices, as well as resolving various end-user help requests.
Responsibilities include, but are not limited to, the following:
Education and Experience
Network Technician I
Completion of high school or equivalent (General Education Development [GED] Test or California Proficiency Certificate) AND six (6) months of college-level coursework equivalent to 15 semester/22 quarter units or vocational training or technology technician apprenticeship, both covering computer- related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.
Acceptable Substitution
Six (6) months of qualifying experience may substitute for the college-level education.
Required Licensing
Network Technician II
One (1) year of college-level coursework equivalent to 30 semester/45 quarter units or vocational training or technology technician apprenticeship AND one (1) year of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.
Acceptable Substitution
Additional qualifying experience may substitute for the college-level education on a year-for-year basis.
Required Licensing
Network Technician III
Two (2) years of college-level coursework equivalent to 60 semester/90 quarter units or vocational training or technology technician apprenticeship AND two (2) years of experience, both covering computer-related work such as computer and mobile endpoints repair, technical troubleshooting, application support, or other related duties.
Acceptable Substitution
Additional qualifying experience may substitute for the college-level education requirement on a year-for- year basis.
Required Licensing
Background: The selected candidate will need to submit to and successfully pass a comprehensive background investigation as required by the San José Police and Fire Department.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.
Job Expertise - Demonstrates knowledge and experience with applicable professional/technical principles and practices in any combination of the areas below:
Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach.
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.
Multi-Tasking - Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Reliability– Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.
Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts.
Selection Process:
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Ginger Quijano at Ginger.Quijano@sanjoseca.gov.