Responsibilities
Network Engineering & Operations
- Design, configure, and support LAN, WAN, and WLAN environments
- Administer and maintain routers, switches, firewalls, and VPNs
- Troubleshoot complex network connectivity and performance issues
- Implement and maintain network security controls, including firewall rules and segmentation
- Support network upgrades, hardware refreshes, and site deployments
- Maintain accurate network documentation, diagrams, and standards
- Monitor network performance, availability, and capacity
Project Management & Coordination Skill Set
- Coordinate project activities, timelines, and deliverables across technical and business teams
- Track project milestones, risks, dependencies, and status updates to support successful execution
- Facilitate cross-functional communication, meeting coordination, and follow-up on action items
- Support change management, documentation, and stakeholder reporting throughout project lifecycles
- Demonstrate strong organizational skills, prioritization, and the ability to manage multiple concurrent initiatives
Service Leadership & Offshore Coordination
- Act as the primary point of contact for network services
- Coordinate daily operational activities with an offshore support team
- Provide technical guidance, prioritization, and oversight for offshore-handled incidents and requests
- Review and validate work completed by offshore resources to ensure quality and adherence to standards
- Handle escalations from offshore teams and provide resolution direction
- Ensure incidents, requests, and changes meet defined SLAs and operational expectations
- Assist in developing and refining runbooks, SOPs, and knowledge articles for offshore execution
- Participate in service reviews, incident post-mortems, and continuous improvement initiatives
Monitoring, Reliability & Incident Management
- Monitor network and infrastructure health using enterprise monitoring tools
- Lead or support incident response efforts for network-related outages
- Perform root-cause analysis and contribute to corrective action plans
- Assist with disaster recovery planning and testing for network services • Participate in an on-call rotation as required
Server & Core Infrastructure Support
- Assist with administration of Active Directory, including:
- DNS
- DHCP
- Group Policy
Cloud & Hybrid Connectivity
- Support network connectivity for cloud platforms such as Azure and/or AWS
- Assist with hybrid networking (site-to-site VPNs, routing, firewall integration)
- Troubleshoot cloud and on-prem connectivity issues impacting applications and users
Licenses/ Certifications
- CCNA, Network+, preferred
- Microsoft or Linux fundamentals certifications preferred
- Entry-level cloud certifications (e.g., AZ-104) preferred
- Add clear RACI boundaries between onshore and offshore teams preferred
- Align it to job grades or compensation bands preferred
- Create a Senior Service Lead version for future growth preferred
Qualifications/ Requirements
- Associate’s degree with IT, Software Engineering, Computer Science or other STEM related subjects, either directly or indirectly
- Minimum 5 years’ experience as network engineering resource with recent hands-on experience
- Strong understanding of TCP/IP, routing, switching, and VLANs
- Hands-on experience with enterprise networking equipment
- Experience supporting firewalls, VPNs, and network security fundamentals
- Working knowledge of Windows Server and/or Linux environments
- Familiarity with Active Directory, DNS, and DHCP
- Experience supporting virtualized infrastructure
- Proven troubleshooting and analytical skills
- Strong communication skills, especially in cross-team and offshore collaboration
- Ability to prioritize work and manage multiple concurrent issues
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