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Title: Network Technician / Change Management Technician
Location: Charlotte, NC
Work Environment: Hybrid
Job Description:
We are seeking a talented individual who will be responsible for processing network maintenance requests, analyzing the impact on customers, sending maintenance notifications, and deconflicting possible areas of overlap of services provided to avoid customer outages. The technician would also monitor the network and report on maintenance successes and overall performance statistics.
What we’re looking for:
Qualifications
- Education: Bachelor's degree preferred and/or combination of 4 years related experience
- Experience: 3+ years of directly related telephony or network operations experience. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.
Key Competencies: Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision.
Detail-oriented, with Excel and ServiceNow experience
- Analyze Change Maintenance requests.
- Ensure documented Change Management processes are followed.
- Deconfliction impacts between maintenance to avoid unplanned outages.
- Conveys details of the maintenance to end users if customer escalations arise
- Document discrepancies and track/notify to ensure records are accurate.
- Coordinates work and support with Field Operations, Outside Plant, and the NOC, and processes impact assessments received.
- Participates in an on-call rotation which will include evenings, weekends, and Holidays
- Monitors the network and reports on maintenance successes and overall performance statistics
- Knows the basic terminology and technology associated with each maintenance and identifies if it is documented correctly
- The Analyst would also monitor the network and report on maintenance successes and overall performance statistics.
- Participates in new processes and technology training
- Ensures each maintenance timeslot is scheduled appropriately