Neighbor Outreach & Recruitment Coordinator

Description

Job Summary

The Neighbor Outreach & Recruitment Coordinator is responsible for developing and executing targeted recruitment strategies to attract, engage, and enroll qualified participants into Second Harvest Food Bank of Central Florida’s Culinary Training Program and track employment retention. This role serves as a key liaison between the organization and community partners, educational institutions, and workforce programs, ensuring a strong and diverse pipeline of candidates.

About Second Harvest

Second Harvest Food Bank of Central Florida is a member of Feeding America – the largest charitable domestic
hunger-relief organization in the United States. Second Harvest Food Bank secures and distributes food and grocery
products to more than 800 feeding partners throughout Central Florida. With the help of food and financial

donors, volunteers and a caring, committed community, the food bank distributes 330,000 meals every day to a seven-countyservice area, which includes Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Feeding neighbors facing hunger is only the beginning. By investing in job training programs, advocating for access to nutritious foods, and inspiring our communityto get involved, Second Harvest Food Bank is leaning into the root causes of hunger and helping our neighbors thrive.

Department Overview

The Second Harvest Culinary Training Program is a 16-week continuing education opportunity offering adults facing barriers to employment with the culinary and life skills training needed to pursue a full-time sustainable career in the food industry. Our program is provided at no cost to students that meet the qualifications. Students attend class Monday through Friday, from 8:30 a.m. to 2:00 p.m.

Travel requirements

Valid driver’s license, ability to travel (Orange, Osceola, Seminole) within the community to participant workplaces, recruitment events, partner organizations, and program locations. Travel will require operating a motor vehicle.

Work Hours

Regular schedule is Monday through Friday, 7:00 a.m. to 3:00 p.m. Occasional evening availability may be required to attend recruitment activities, community outreach events, or partner engagements

Recruitment & Outreach (50%)

• Develop and implement strategic recruitment plans focused on community-based and campus outreach
• Represent Second Harvest at colleges, technical schools, high schools, workforce centers, job fairs, and community events
• Conduct presentations, information sessions, and program orientations to promote the Culinary Training Program
• Track and analyze recruitment metrics to assess effectiveness and adjust strategies accordingly
• Represent organization with professionalism and enthusiasm at community events, resource fairs, partner meetings, and job fairs to build visibility and generate interest in our programs
• Cultivate and maintain relationships with referral partners to ensure a strong pipeline of prospective participants
• Collaborate with the Marketing team to support outreach strategies and promote upcoming admissions opportunities
• Cultivate relationships with workforce development agencies, social service organizations, and community leaders to expand program reach
• Serve as a community ambassador for Second Harvest, promoting mission, programs, and impact
• Identify new partnership opportunities that align with recruitment and workforce development goals

Admissions & Candidate Engagement (25%)

• Promptly and professionally respond to all admissions inquiries, including voicemails, emails, and internal referrals
• Work with Community Workforce Training Specialist, maintain accurate tracking of candidates for our social enterprise businesses and for grant reporting purposes
• Create, update, and maintain accurate and compliant electronic participant files
• Administer and document drug tests; maintain updated drug testing records as results are received
• Submit and verify background check requests, ensuring participant files are updated in a timely manner
• Manage and maintain a daily calendar of recruitment interviews and walk in appointments
• Support Orientation and Onboarding by participating in activities that ensure participants feel welcomed and prepared
• Scan, upload, and accurately label participant I-9 documents and all grant-related paperwork to ensure compliance and audit readiness

Employment Retention Coaching (15%)

• Accountable for the job retention of participants for at least 1 year
• Maintain relationship/communication with employed participants, including regular face-to-face meetings
• Encourage and motivate employed participants to reach their personal and professional goals
• Collaborate with organizations and corporate employment partners to ensure top-rate retention and continued partnership with hiring companies.
• Travel to various employment locations in the city and to participants’ work locations, as needed

Administration & Reporting (10%)

• Maintain accurate recruitment and admissions records in internal systems and databases
• Track applicant data for reporting, grant compliance, and program evaluation
• Prepare reports on recruitment activities, conversion rates, and pipeline performance

Requirements

Minimum Qualifications

• Associate degree in Business, Public Health, Communications, Marketing, Human Services, or related field
• Ability to successfully pass SHFB MVR Standards
• Minimum of three years of progressively responsible experience in workforce development, recruitment, social service, admission, job placement, community outreach
• Experience presenting to groups and engaging diverse audiences
• Awareness of emerging trends, advancements, and innovations in the field
• Proficiency in tools, systems, or software related to the role (e.g., Microsoft Word, Excel, Teams)
• Strong written and verbal communication skills to explain information to various audiences and stakeholders
• Strong attention to detail to ensure accuracy and minimize errors
• Understanding of how to collect, analyze, and interpret relevant data
• Ability to use tools and methodologies for analyzing and resolving challenges
• Ability to break down problems to find actionable solutions
• Ability to manage multiple tasks and/or projects in a timely and efficient manner
• Ability to effectively collaborate with various teams and stakeholders
• Ability to take ownership of tasks and drive results with minimal supervision

Desired but not required experience

• Bachelor’s degree preferred in Business, Public Health, Communications, Marketing, Human Services, or related field
• Experience in nonprofit, workforce development, or culinary/hospitality training environments
• Certified Workforce Development Professional Certificate (CWDP)

Physical requirements/environment

• Ability to stand, walk, and present for extended periods at events
• Ability to lift and carry materials up to 25 pounds (e.g., event supplies, materials)
• Ability to use standard office equipment and technology