Natural Resource Program Coordinator (Campground)

Forsyth County
Cumming, GA

The purpose of this classification is to coordinate a variety of recreational, outdoor, athletic, and therapeutic recreation programs, activities, and special events for the community and to assist with facility operations.


Coordinates daily campground operations by overseeing gatehouse functions, supervising and scheduling volunteer camp hosts, and ensuring facilities are maintained to standard. Serves as the primary point of contact for campers by assisting with reservations, registrations, and visitor inquiries, while addressing concerns and coordinating with maintenance and park staff. Maintains inventory, records, and reports, monitors campsite usage and facility conditions, and supports a high level of customer service. Ensures smooth day-to-day operations, provides guidance and training to staff and volunteers, and promotes a safe, organized, and guest-focused environment.


The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.


Supervises, directs, and evaluates assigned staff of seasonal employees, volunteers, interns , sports officials, or other workers, to include processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals; conducts training activities.

Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides technical expertise.


Ensures compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees, program participants, and other individuals; initiates any actions necessary to correct deviations or violations.


Plans, organizes, conducts, and supervises various athletic and recreational programs, activities, and events for the community in general or for a specific segment of the community; coordinates recreational, therapeutic recreation, athletic, or leisure activities at various parks and facilities. ;


Develops program goals, objectives, and priorities; researches effectiveness of programs, events, or activities currently provided by other organizations; assesses community needs/interests and recommends appropriate programs/activities; evaluates participation levels and overall success of each event and recommends addition, deletion, or revision of programs as appropriate.


Promotes programs within the community; provides information and promotional and information to the business operations division. Prepares seasonal brochure information to assist staff in advising, scheduling, and registering customers in programs and activities.


Plans and coordinates arrangements for events and reservations; schedules activities and rentals to avoid conflicts with other scheduled events; reserves facilities and equipment needed for each event; determines minimum/maximum levels of program participation; schedules instructors, camp directors/counselors and volunteers for classes, camps and facility reservations.


Coordinates and conducts registration and reservations for events/activities; assists in developing registration procedures; receives completed registration forms reviews for completeness; calculates appropriate fees, collects payments, and issues receipts; creates participant rosters for each activity; issues equipment, handouts, keys, or other items to instructors; maintains records.


Assists Recreation Board and supervisors with enforcement of County/facility rules/regulations during programs/activities; monitors conduct of program participants, responds to situations involving disruptive behavior or other problems, and assists with implementation of disciplinary actions against participants/spectators.


Maintains inventory of equipment, supplies, and materials; ensures availability of adequate supplies and materials to conduct programs/activities; initiates orders/requests for new/replacement items; conducts periodic inventory counts; coordinates maintenance, repair, and replacement of equipment.


Conducts safety inspections of facilities, fields, and equipment; inspects facilities to ensure timely preparation for scheduled activities; reports problem situations to appropriate personnel.


Performs administrative tasks; prepares daily, weekly, and monthly activity reports reflecting program enrollment, revenues, expenditures, or other data; prepares timesheets for seasonal employees and volunteers; maintains accurate, current program and reservation records; assists in developing budget for assigned area; monitors expenditures to ensure compliance with approved budget.


Prepares or completes various forms, reports, correspondence, activity reports, program revenue reports, attendance reports, program outlines, activity/event schedules, work orders, timesheets, purchase requisitions, accident reports, safety checklists, or other documents.


Receives various forms, reports, correspondence, purchasing records, revenue reports, participation reports, registration forms, employment applications, activity/event schedules, , accident reports, rule books, policies, procedures, instructional materials, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.


Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, e-mail, Internet, or other programs.


Operates County vehicles to transport program participants during field trips or other activities.


Operates and stores a variety of equipment, tools, cleaning supplies, and general office equipment.


Responds to suggestions, questions, or complaints related to programs and activities; provides information, researches problems, and initiates problem resolution.


Communicates with supervisor, other departments, employees, volunteers, class instructors, coaches, sporting officials, athletic organizations, program registrants/participants, parents, spectators, vendors, sales representatives, event sponsors, local businesses, the public, the media, community organizations, outside organizations, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.


Provides information to the community regarding recreation/athletic programs, activities, facilities, schedules, fees, and related issues.

Attends various meetings as needed.


Maintains a comprehensive, current knowledge of applicable rules, regulations, and guidelines; maintains an awareness of new trends and advances in the profession; reads professional literature; maintains professional affiliations and certifications; attends conferences, workshops, and training sessions as appropriate.


Assignment to Campgrounds may include the following additional duties:

Provides customer service to campground guests, answers questions regarding amenities, reservations and things to do in the area.


Oversees campground host scheduling and daily work tasks.


Coordinates with the campground operations staff for repairs and maintenance.


Works a flexible schedule as needed. Assignment to outdoor recreation programs and services may include the following additional duties:


Coordinates adventure and environmental education recreation opportunities for the public. Monitors operations of the visitor center and climbing tower.


Trains volunteers, part-time and seasonal staff to lead outdoor recreation programs.


ADDITIONAL FUNCTIONS


This classification is designated as a safety sensitive position which is subject to random drug and alcohol testing and any other drug testing methods as stated in policies adopted by Forsyth County concerning drug and alcohol.


Performs general/clerical tasks, which may include answering telephone calls, making copies, sending/receiving faxes, filing documentation, processing incoming/outgoing mail, distributing documentation, or posting information at parks.


Performs light maintenance/housekeeping tasks associated with maintaining event sites or work areas, which may include sweeping/mopping floors, cleaning tables/counters, cleaning kitchen sinks/refrigerators, picking up trash, setting up tables/chairs, moving bleachers or goals to accommodate leagues, spreading dirt, cleaning dirt from bases, raking ball fields, applying chalk/paint lines to ball fields, unloading deliveries, or erecting holiday decorations.


Performs officiating or scorekeeping functions during league games as needed.


Provides assistance to other employees or departments as needed.


Performs other related duties as required.

Bachelor’s degree in Park and Recreation Administration or a related field from an accredited college or university; supplemented by one (1) year previous experience and/or training involving recreation program administration, or athletic league coordination, or Therapeutic Recreation, public interaction, and supervision; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license. Possession of Certified Parks & Recreation Professional (CPRP) status through the National Recreation & Parks Association (NRPA) is preferred but not required.


For therapeutic recreation coordinators, possession of Certified Therapeutic Recreation Specialist (CTRS) status through the National Council for Therapeutic Recreation Certification (NCTRC) is preferred but not required.

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