MSR AS (ATL) - 05/04

This role provides front-line support to members and other callers in a 24/7, high-volume, schedule-driven contact center. You will respond to inbound and outbound inquiries, perform a variety of financial transactions, and deliver accurate information about products and services. Using multiple systems simultaneously, you will actively listen, engage with empathy, and ensure each interaction results in an excellent member experience.

Responsibilities

• Respond to a high volume of inbound and outbound phone calls from members and other callers in a structured contact center environment.
• Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
• Perform account-related transactions and functions, ensuring accuracy and adherence to established policies and procedures.
• Actively listen to member needs, ask clarifying questions, and use multiple systems to research and resolve inquiries efficiently.
• Identify additional products and services that may benefit members and present them in a helpful, consultative manner.
• Follow all policy and compliance requirements while handling member information and completing transactions.
• Maintain high standards of professionalism, courtesy, and customer service on every call, even during peak call volumes.
• Adapt to a schedule-driven environment, taking scheduled breaks and meals as assigned and being prepared for back-to-back calls for extended periods.
• Work effectively in a remote setting, staying engaged, focused, and responsive throughout your shift.
• Use data entry skills to accurately document call details, actions taken, and outcomes in appropriate systems.

• Proven customer service experience in a professional, high-volume, or structured environment such as a call center, administrative role, receptionist/secretary position, banking/mortgage, or busy retail setting.
• Experience handling inbound and outbound phone calls with a focus on delivering high-quality service.
• Strong data entry skills with the ability to work quickly and accurately while navigating multiple systems.
• Ability to perform in a schedule-driven, policy-compliant environment with high call volumes and back-to-back calls.
• Effective verbal communication skills, including active listening and clear, concise explanations.
• Demonstrated ability to follow detailed procedures and adhere to policy and compliance standards.
• Comfort working in a very structured contact center setting with defined expectations for breaks, meals, and call handling.

• Background in call center, administrative support, receptionist/secretary work, banking, mortgage, or high-volume retail is highly relevant.
• Experience in a professional environment where accuracy, confidentiality, and compliance are critical.
• Ability to adapt to changing schedules and maintain availability within a defined daily window.
• Strong organizational skills and the ability to manage time effectively in a fast-paced setting.
• Comfort using multiple computer systems and applications simultaneously during live calls.

You will join a mission-driven organization that serves the financial needs of military members and their families around the world. With hundreds of branches globally and a large, established contact center operation, you benefit from stability, scale, and clear processes. The culture emphasizes work-life balance, offering shifts designed to support your personal and family life while still meeting the needs of a 24/7/365 operation. You will gain valuable experience in a dynamic financial services environment and contribute directly to supporting members worldwide.

Work Environment

This is a fully remote contact center position, with candidates required to live within a commutable distance of the designated area. The contact center operates 24/7/365 to support members across time zones, so shifts may include days, evenings, nights, weekends, and holidays. Most shifts are flexible, meaning your scheduled start and end times can vary within a one-hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will take back-to-back calls for the majority of your shift and may be on the phone for up to four hours before your next scheduled break. The environment is highly structured and schedule-driven, with breaks and meals taken at set times. You will work on a computer using multiple systems simultaneously, in a fast-paced, high-volume setting that requires sustained focus and professionalism throughout each shift.

Job Type & Location

This is a Contract to Hire position based out of Sandy Springs, GA.

The pay range for this position is $19.50 - $19.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Sandy Springs,GA.

This position is anticipated to close on Apr 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.