MSP Sr. Engineer

About the Role

We are a growing managed IT services company. We are looking for a senior-level engineer with a strong MSP background who is ready to take on broader leadership. This is a multi-faceted role that may flex across operations team management, project management, and hands-on cybersecurity implementation depending on the candidate’s strengths and our team’s needs.

The ideal candidate is a proven technical leader who has lived in the MSP world — someone comfortable owning escalations, mentoring technicians, standardizing processes, and driving complex projects to completion. Familiarity with cybersecurity compliance frameworks, particularly CMMC, is a plus.

This is a remote position with no office requirement; however, the role includes periodic on-site visits to client sites, typically quarterly. MUST BE LOCAL TO ORLANDO.

Responsibilities

Operations & Service Delivery

• Serve as a senior escalation point for complex technical issues across infrastructure, cloud, and security platforms.
• Help lead day-to-day service delivery operations, supporting SLA performance, ticket triage, and time-to-resolution across client environments.
• Mentor, coach, and develop helpdesk and field technicians; contribute to hiring, onboarding, training, and performance management.
• Standardize service processes, escalation workflows, and documentation to improve consistency and quality across the team.

Project Management & Implementation

• Plan, scope, and manage project solutioning and implementation from kickoff through delivery.
• Research, evaluate, and deploy new servers, network, and security technologies.
• Lead or support implementation of the MSP technology stack — EDR/MDR, SIEM, Zero Trust, Backup/DR, etc.

Cybersecurity & Compliance

• Support cybersecurity initiatives across client environments, including endpoint security (EDR/MDR), identity and access management, MFA/SSO, and firewall/VPN configuration.
• Assist with compliance readiness and alignment of environments to required controls — CMMC, SOC 2, and similar frameworks.
• Contribute to incident response planning, documentation, and outage recovery.

Qualifications

Required

• MSP experience: Demonstrated background working within a managed services provider, including familiarity with PSA, RMM and technology stack.

• Seniority: Minimum 5+ years in IT, with senior-level depth across servers, networking, virtualization, and Microsoft 365 / Entra ID (Azure AD).

• Technical breadth: Strong hands-on skills with firewalls, networking, Windows Server, remote desktop services, access management, zero trust, endpoint security, and backup/DR platforms, etc.

• Leadership & communication: Excellent customer-service skills, sound judgment, and the ability to lead, mentor, and stay composed under pressure.

Strongly Preferred

• Operations or project management experience within an MSP or technical services environment — leading teams, managing SLAs, or owning project delivery.
• Cyber compliance familiarity – CMMC, SOC 2, etc. Not a requirement, but a meaningful advantage.

Benefits

We are committed to supporting the well-being and success of our team. Our comprehensive benefits package is designed to promote a healthy work-life balance and reward your hard work, and includes:

• Medical, Dental & Vision: Comprehensive plans covering doctor visits, prescriptions, preventive care, dental services, and vision needs.
• Paid Time Off & Vacation: A generous PTO and vacation policy so you can rest, recharge, and return revitalized.
• Sick Days: Time to recover when you need it, without worrying about your job.
• Paid Holidays: Several paid holidays throughout the year to celebrate with family and friends.