Motor Vehicle Office Manager 1 (12-5356)

Job Description

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

What You Will Be Doing

As a Motor Vehicle Office Manager 1 (MVOM1), you will lead the team of Motor Vehicle Customer Service Representative (MVCSR) 3 professionals who oversee all Division of Motor Vehicle (DMV) Partner Offices statewide. In this role, you will:

• Provide direct supervision and support to MVCSR 3 staff as they guide more than 180 partner employees across multiple locations.
• Serve as a primary resource for complex DMV questions, ensuring partner offices receive accurate, timely guidance on all transaction types, including titles, registrations, driver licensing, and commercial services.
• Ensure partner offices follow DMV policy, statute, and contractual requirements, offering clarification, coaching, and corrective direction when needed.
• Monitor partner office performance, identify training or compliance gaps, and work with MVCSR 3 staff to implement solutions.
• Support consistent, high-quality service delivery across the partner network by promoting accuracy, operational efficiency, and customer-focused practices.

If you are a strong communicator who can navigate complex policy, support staff, and maintain high operational standards across a distributed network, this position offers meaningful leadership responsibility and the opportunity to strengthen DMV services statewide.

Our Organization, Mission, and Culture

The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• Ability-We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• Customer Focused- We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities.
• Passionate People- We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• Expertise- SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities.
• Champions of Change- We embrace revolutionary innovations to boldly advance DMV solutions into the future.

The Benefits of Joining Our Team

Why Join the Alaska DMV?

When you become part of the Alaska DMV team, you’re not just starting a job—you’re launching a meaningful career in public service. Here’s what you can look forward to:

• Make a Real Impact: Help Alaskans access essential services while contributing to safer roads and stronger communities.
• Develop Your Skills: Sharpen your communication, problem-solving, and analytical abilities in a role that offers variety and challenge.
• Career Advancement: We’re committed to helping you grow professionally through training and promotional opportunities.
• Balanced Schedule: Enjoy a Monday–Friday, 8 AM – 5 PM schedule with an hour lunch—no late nights or weekends required.
• Supportive Team: Work alongside dedicated colleagues and managers who are invested in your success.

If you’re seeking dynamic, people-focused work with room for growth, the Alaska DMV is the place to be!

The Working Environment You Can Expect

Join the Anchorage DMV team at our University Center location 4001 Ingra Street, Ste. 101, Anchorage, AK 99503, where you’ll work in a fast-paced and rewarding environment while mentoring a team of highly dedicated individuals for long-term success. With stunning Alaskan scenery right outside your door, you’ll be part of a team committed to providing exceptional service.

Here’s what you can expect:

• Mentorship and Leadership: Guide and develop your team members, helping them achieve long-term growth and success.
• Team Collaboration: Work closely with reps and office managers, ensuring smooth daily operations and customer satisfaction.
• Public Service: Assist customers with IDs, titles, and road exams, while explaining policies and ensuring compliance.
• Dynamic Setting: The role is primarily on-site, with occasional travel for training and outreach.
• Fast-Paced and Fulfilling: You’ll thrive in an environment that values mentorship, efficiency, and professionalism, while making a real difference in the lives of Alaskans.

If you’re looking for purpose-driven work where you can mentor and inspire others in a collaborative setting, the Anchorage DMV is the perfect place to grow your career.

Who We Are Looking For

We are interested in candidates who possess some or all of the following position specific competencies:

• Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Organizational Awareness: Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

Minimum Qualifications

One year of experience leading the work of employees performing motor vehicle licensing, titling, registration, and compliance functions. This experience is met by service as a Motor Vehicle Customer Service Representative 3 with the State of Alaska, or the equivalent elsewhere.
OR
One year of experience supervising employees who perform cash-handling and provide services to customers; review and act on legal documents for transactions such as business incorporation, real property transfer, or tax filing; provide operator training for vehicles, heavy equipment, commercial vehicles, or aircraft; or provide inspection and enforcement of regulations covering heavy equipment, commercial vehicles, vessels, or aircraft. The cash-handling and customer service experience includes such work as retail sales supervisor, travel office supervisor, restaurant manager, bank teller supervisor, and so on.
OR
Two years of experience performing advanced-level motor vehicle licensing, titling, registration, and compliance functions that included conducting practical skill testing of applicants for non-commercial, motorcycle, or commercial driver licenses. This experience is met by service as a Motor Vehicle Customer Service Representative 2 with the State of Alaska, or the equivalent elsewhere.
OR
A bachelor’s degree from an accredited college.

Special Note:
A background check of criminal justice information will be conducted upon initial employment.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition to determine if you qualify.

At time of interview, please be prepared to provide 3 Professional References.

EDUCATION
If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE
If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

NOTICE

If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

Contact Information

David Dunlap

Vehicle Program Manager

Phone: 907-269-5706

David.Dunlap@alaska.gov

Careers with the State of Alaska offer MANY benefits
The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

Optional Insurance Benefits

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options

See https://drb.alaska.gov/retiree/ for additional information
Paid Leave & Other Benefits

• Personal leave with an accrual rate increase based on time served
• Twelve (12) paid holidays a year