Location: Hybrid – Copplle, TX or Tempe, AZ 85281
Contract Duration: 12 Months
Job Overview: Mortgage Servicing Specialist
**Role can sit in Tempe, AZ or Coppell, TX**
Hybrid Role 3-4x a week on-site
Primary Responsibilities:
- Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
- Collaborate with internal teams and senior management to coordinate responses and follow-ups.
- Monitor internal reporting tools to identify and manage new inquiries and escalations.
- Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
- Partner with external vendor to track and respond to escalations efficiently.
- Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
- Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
- Offer backup support to other members of the Servicing Oversight team as needed.
- Contribute to ad hoc projects and assist management with servicing oversight initiatives.
- Perform additional duties as assigned by management.
Preferred Experience:
- Mortgage servicing exp is MUST.
- 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
- Preferred 1+ years of management/supervisory experience
- Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
- Working knowledge of applicable regulatory guidelines related to mortgage servicing
- Adhere to turn time commitments while working in a high-volume environment
- College degree preferred
Skills Required:
- Excellent organization skills
- Strong verbal and written communication skills
- Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
- Preferred knowledge of mortgage servicing tools, including MSP / Director
- High level of Accuracy and Detail Oriented/multitasking
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment