Mobile Application Developer

Position Summary

The IT Field Solutions & MDM Role is responsible for architecting and managing Enterprise Mobile Device Management (Intune) solutions supporting Apple iOS (iPad/iPhone) and Windows environments for the Sales Force. This role leads desktop engineering, hardware/software deployment, field onboarding, and cross-functional collaboration across IT, HR, Sales Training, and external partners. The position drives Zero Touch deployment, automation of device configurations, and continuous improvement of IT processes to reduce operational costs and enhance field productivity

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Key Responsibiliti

• Architect and manage the Enterprise MDM (Intune) platform for iOS and Field Windows Laptops, including Zero Touch, VPP, DEP, and Autopilot deployments, Apple Business Manager
• Lead day-to-day operations of the Sales Solutions, Desktop Engineering, and Mobile DENG departments.
• Drive end-to-end IT onboarding for field new hires, including hardware provisioning, training, and technical check-ins
• Manage Apple Business Manager, DEP administration, VPP licensing, and iOS upgrade testing for 70+ applications

HP Hardware Management

Serve as technical lead for HP Equipment operations including onboarding, equipment sourcing, repair, replacement, and warranty management for non-DaaS equipment

Maintain hardware inventory, coordinate with vendors (CDW, Amazon, Gravity, Apple, Staples), and manage the master new hire equipment matrix by location, region, title, and business unit

Lead hardware refresh projects for laptops and iPads, business unit expansions, and new technology deployments

Collaboration & Vendor Management

Serve as IT liaison to external vendors and partners (CDW, HP Depot, Apple Business Team, Biogen, Syneos) for problem resolution and system maintenance

Lead Biogen federated configuration including Okta Org2Org federation, Veeva CRM architecture, and cross-company MDM integration

Coordinate with HR, Sales Training, IT Service Desk, Marketing, and field teams across multiple business units

Training, Documentation & Support

Provide on-site and off-site technical support for POA meetings, regional meetings, conventions (ASCO), and new hire onboarding sessions

Develop and maintain 100+ support documents, runbooks, KBAs, and training materials

Serve as L2/L3 escalation point for IT Service Desk tickets related to Sales Force IT, iPads, mobile devices, and applications

Support University learning platform (installation, iOS compatibility, SSO, database sync, and 4th Down coordination)

Required Skills & Qualifications

Required Technical

• Skills - Microsoft Intune configuration, architecture, and MDM deployment experience
• Apple ecosystem expertise: Apple Business Manager, DEP, VPP, Xcode, KeyChain, Terminal, and iOS management
• Azure Active Directory, GPO, Okta SSO/MFA, and Cloud App Security
• Windows 11 desktop deployment, SCCM, Windows Autopilot, and image creation tools (MDT, WinPE, PXE)
• Scripting languages: PowerShell, VBS, Perl, Batch Scripting
• Microsoft O365, OneDrive, Teams, and ZoomKnowledge of virtualization platforms (Cloud PC) and hardware

Qualifications & Experience

5+ years of experience in IT field support, desktop engineering, or mobile device management

Proven ability to lead cross-functional IT projects and manage external vendor relationships

Strong communication skills with the ability to convey technical concepts to non-technical stakeholders

Experience supporting pharmaceutical or life sciences sales force environments preferred

Experience with Veeva CRM, Okta federation (Org2Org), and partner IT integrations p

referred

Hands-on experience troubleshooting moderate-to-high complexity hardware and software issues

Ability to multitask across multiple business units, projects, and stakeholder groups simultaneously

Tools & Technology Proficiency

MDM & Device ManagementMicrosoft Intune (configuration, architecture, app deployment, compliance policies)

SCCM (software packaging, GPO assignments, client health monitoring)

Windows Autopilot, MDT

Apple

• Ecosystem Apple Business Manager / Device Enrollment Program (DEP)Apple Volume Purchase Program (VPP), Xcode, KeyChain, TerminaliOS / iPadOS, macOS, Apple Developer Portal

Identity & amp; SecurityAzure Active Directory, Group Policy Objects (GPO)Okta (SSO, MFA, Org2Org Federation, Okta Verify, Okta Mobile)Microsoft Cloud App Security

Collaboration & Productivity Microsoft O365, OneDrive, Microsoft Teams, Zoom, Box

Business Applications Veeva CRM (Biogen instance, Veeva Align, Veeva Network)

Scripting & OSPowerShell, VBS, Perl, Batch Scripting Windows 11, macOS, iOS, AndroidVMware, Hyper-V, VirtualBox, BIOS/UEFI