Title/Position: Microsoft Dynamics CRM Analyst
Location: Houston, TX (Hybrid Onsite)
Job Term: Permanent Direct Hire
Start Date: ASAP
Position Summary
The CRM Business Analyst is responsible for organizing and analyzing marketing and customer data, helping sales and marketing teams deepen their market influence, and building long-lasting customer relationships.
Responsibilities
- Collaborating with business staff to thoroughly understand the needs to be supported by the information systems and technology.
- Determining how changes to the project will affect the business and systems.
- Providing recommendations regarding the evolution of the system.
- Responding to inquiries and providing advice to the client regarding current and potential system inputs, processes, and outputs.
- Negotiating plans and timeframes, ensuring that clients understand the anticipated result.
- Developing and communicating detailed specifications for implementation.
- Producing reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties.
- Maintaining and ensuring proper documentation and coordinating or performing testing of system modifications.
- Collaborating with the Project Manager to ensure the needs of the client have been met.
- Researching and analyzing the nature, effect, and results of system difficulties.
- Satisfying data sampling, project analysis, testing verification, and other user requests from existing client databases.
- Acting as liaison with Information Technology and/or outside vendors to support relevant systems.
- Maintaining a current understanding of industry standards, trends, and best practices through industry and other professional networks.
Education Requirements
- Bachelor’s degree in Computer Science, Computer Information Systems, or 5+ years in a related technology area.
Experience Requirements
- 5+ years of experience in Microsoft 365 Dynamics development
- 5+ years of experience in Microsoft 365 Dynamics administration
- Practical experience with Microsoft 365 services
- Practical experience in Agile, DevOps methodologies
Special Knowledge, Skills, and Abilities
- Dynamics best practices
- Application development best practices
- Ability to process complex problems and complex data
- Professional presentation and communication
- CI/CD Principles
- Azure DevOps practices
- High-level customer service
