Metrology Customer Service Center Lead

Job Description BAE Systems is an organization anchored by its purpose. We’re dedicated to defending national security while pushing the limits of technology. Here, your connection to our shared mission will propel you, and our future forward. Our operations team is the best at what they do, and their work is part of why our clients trust our business. Service members rely on our products and services and it’s this team that gets everything out as efficiently as possible.

We are looking for Logistics professionals to join our Metrology team and assume the role of Metrology Customer Service Center Lead . You’ll work with Metrology Engineers, Calibration Coordinators, and Factory Managers and find opportunities to learn and grow in your career. You will focus on leading and working with a team of logistics proffesionals to expedite the movement of Measurement and Test Equipment (M&TE) through the calibration process, ensuring the factories can deliver product on time and to the highest quality standards.
Most importantly, with our culture of safety and innovation, and the chance to make an impact on our business, you’ll build a career and life you can be proud of.

In this job, you will:

• Receives Measurement and Test Equipment (M&TE) from users and coordinates the movement through the calibration process.
• Follows user guides and requests to status and sticker M&TE.
• Picks-up and delivers M&TE using various lifting tools, carts, and vehicles (passenger van). Lifting of equipment upwards of 50 lbs.
• Provides logistics support that will facilitate the timely movement of M&TE to and from Customer Service Centers (CSC) and to the service facility.
• Keeps customers informed of M&TE status information through Recall database and other media.
• Answers customer questions and concerns regarding M&TE calibration status.
• Coordinates vendor onsite calibration.
• Contacts vendors and coordinates the outsourcing of vendor calibrated equipment.
• Processes and route New M&TE to the point of use.
• Works with Asset Management and Gov/Prop Management to facilitate the disposition, tagging, deployment, storage, and redeployment of M&TE.
• Maintains an effective working relationship with supervisors and engineers so that calibration compliance can be satisfied.
• Assists in preparing purchase order requisitions and track requests from initiation through delivery.
• Maintains various files for calibration compliance, cost data, calibration recall programs, etc.
• Notifies supervisor of any difficulties or delays, which may affect schedules.
• Follows up with vendors to obtain status of equipment and expedite as required.
• Responsible for the planning and execution of all activities related to the Metrology Customer Service Center. Ensures personnel assigned to CSC's have the necessary training, expertise, and experience to perform their duties. Manages a wide variety of complex operations of the Metrology logistics function. Able to develop, procedures, policies, and tasks associated with all Metrology logistics functions.
• Performs other duties and responsibilities as required.

Required Education, Experience, & Skills

• Bachelors degree plus 5+ years of experience in logistics
• Experience using Calibration recall Database’s such as MetTeam
• Microsoft Office Suite proficiency
• Communicate effectively both orally and in writing
• Possess interpersonal skills involving coordinating with customers and suppliers
• Be able to make decisions using sound judgment while complying with policies, procedures, appropriate principles and applicable state and federal laws and regulations

Pay Information
Full-Time Salary Range: $66017 - $105628

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems’ game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere – from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact – for our customers and the communities we serve.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.