Merchant Services Onboarding Specialist

Overview:

We are seeking a detail-oriented Payments Operations Specialist to support high-volume transaction processing within a financial services environment. This role is focused on the back-end movement of money, including payment processing, transaction flow, and settlement activities. The ideal candidate will have experience within a bank, financial institution, or payment processor and thrive in a structured, high-volume, data-driven environment.

Key Responsibilities:

• Process and manage high-volume payment transactions, ensuring accuracy and timeliness
• Support end-to-end transaction flow, including settlement, acquiring, and movement of funds between banks and merchants
• Own and manage daily processing queues, maintaining productivity and quality standards
• Perform detailed data entry and validation across multiple systems
• Support internal teams, including sales and account management, with backend operational tasks
• Assist with onboarding new accounts, including setup and data processing
• Review and resolve transaction discrepancies, including chargebacks and fraud-related items as needed
• Adhere to compliance, risk, and operational procedures within a regulated financial environment

Required Qualifications:

• Experience within a bank, financial institution, credit card company, or payment processor
• Background in payments operations, transaction processing, or financial data entry
• Proven ability to handle high-volume, repetitive processing work with strong attention to detail
• Experience owning a workflow or queue in a production-based environment
• Strong job stability and commitment to long-term employment
• Comfortable working in a structured environment with mandatory overtime as needed

Preferred Qualifications:

• Experience in merchant services, payment processing, or transaction “rails”
• Background in fraud, disputes, or chargeback processing
• Experience supporting sales or account teams in a back-office capacity
• Familiarity with customer onboarding and account setup processes

What We’re Looking For:

• Candidates who enjoy repetitive, process-driven work and take pride in accuracy
• Individuals with a strong understanding of financial processes and money movement
• Team players who can support internal stakeholders while managing independent workloads
• Professionals seeking a stable, long-term opportunity in a structured environment