Member Service Associate (Public Service Representative 1)

Department Overview

March Wellness and Fitness Center offers health and fitness programs, based in science, that are designed to strengthen and nurture all aspects of daily life – no matter what your state of health or stage of life – in a safe, supportive and motivating environment.

https://www.ohsu.edu/march-wellness

Function/Duties of Position

• Open the facility, using SOP processes to ensure work unit is ready for operation.
• Close the facility, using SOP processes to close and secure the facility.
• Greeting members by name, answer phone calls, operate POS, follow all SOP’s, knowledge and use of membership software, update center information and schedule appointments.
• Provide information and registration for membership, programs, events and classes.
• Execute superior customer service.
• Demonstrate knowledge, ability and implementation of all polices and procedure related to the Front Desk operations.
• Maintain a safe and clean environment.
• Enroll and process new members.
• Other duties and special projects as assigned.

Required Qualifications

• Public contact training or experience which included exchange of information, goods, or money.

• Exceptional customer service skills.

• Ability to multitask in a fast-paced environment.

• Ability to work independently, be flexible and meet deadlines.

• Outstanding people skills.

• Ability to project and promote a healthy image.

• Great communicator with the ability to communicate to member and staff in a courteous, friendly and professional manner.

• Strong organizational skills.

• Proficiency with MS Word, Excel and Outlook.

• BLS from AHA required. New hires will be enrolled and required to complete during orientation.

Preferred Qualifications

• High School diploma.

• One year of experience in public contact (such as public service representative, salesperson or receptionist).

• Prior experience in an upscale environment.
• Demonstrated success in member/customer satisfaction.
• Computer skills in Microsoft office applications, database and point of sale.

Additional Details

Days, evenings, weekends and holidays required. Shift times may vary, includes open or close shifts. Backup coverage for staff who are off.

Why apply to OHSU?

We are Oregon's only public academic health center. In addition to caring for patients, we lead groundbreaking research. We also train the next generation of health care professionals. As Portland's largest employer, we give you opportunities to learn and advance in a system of hospitals and clinics across Oregon and Southwest Washington. All are welcome. OHSU welcomes people of all ages, ethnicities, genders, national origins, religions and sexual orientations. We are striving to build an anti-racist, multicultural institution and encourage people with diverse backgrounds to apply. To request reasonable accommodation, contact askhr@ohsu.edu