Member and Volunteer Engagement Coordinator

Organization Description:

Make a meaningful difference in the lives of Oakland youth. At Boys & Girls Clubs of Oakland (BGCO), our mission is to develop our community’s youth into positive contributors to society. We provide programs and services tailored to the needs of today’s youth while complementing the efforts of families, schools, and other community-based organizations.

We aim to ensure that every young person has the opportunity to reach their full potential as goal-oriented, responsible, and productive members of society. BGCO currently serves nearly 2,000 youth across three Clubhouse locations in Oakland, providing outcome-driven programming in three key areas: Academic Success, Good Character & Citizenship, and Healthy Lifestyles.

This position will be based at the following administrative offices:

• 3300 High Street, Oakland, CA 94619

Work hours for this role are as follows:

• On-site: 9:00am - 5:00pm

Job Summary

The Member & Volunteer Engagement Coordinator plays a key role in ensuring a welcoming and organized experience for BGCO members, families, volunteers, and community partners. This position supports the day-to-day management of membership systems, family communications, volunteer coordination, and community engagement activities.

The Coordinator helps ensure accurate membership records, supports volunteer recruitment and onboarding, and assists with outreach efforts to increase participation in BGCO programs.

Working closely with the Club Operations team, this role helps strengthen connections between BGCO, our members, families, volunteers, and the broader Oakland community.

Primary Responsibilities:

Membership & Member Services

• Support the membership registration process, including maintaining accurate records in MyClubHub (Salesforce Platform).
• Assist families with membership questions and program enrollment.
• Ensure membership records are current.
• Serve as a point of contact for membership system support and troubleshooting.
• Assist Club staff with administrative support related to member services and program operations.

Volunteer Coordination

• Support the recruitment, onboarding, and scheduling of volunteers across BGCO Clubhouses.
• Coordinate volunteer applications, background checks, and onboarding requirements in partnership with HR.
• Help match volunteers with meaningful opportunities that support BGCO programs and events.
• Maintain volunteer records and assist with volunteer communications and scheduling.
• Support recognition efforts and engagement activities for volunteers.

Community Engagement & Recruitment

• Support outreach efforts to increase youth membership across BGCO sites.
• Assist with organizing recruitment activities such as school outreach, community events, and resource fairs.
• Help coordinate logistics for volunteer and member recruitment events.

Communications & Family Engagement

• Assist with family communications through MyClubHub.
• Support family engagement initiatives and special events that strengthen connections between BGCO and families.

Administrative & Operational Support

• Maintain organized electronic and physical records related to membership, volunteers, and communications.
• Support Club leadership with administrative tasks and operational coordination.
• Help maintain calendars and communication systems related to membership and volunteer activities.

Qualifications:

• High school diploma or GED required; college coursework or degree preferred.
• Strong written and verbal communication skills.
• Excellent organizational and administrative skills with strong attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable working with families, youth, volunteers, and community partners from diverse backgrounds.
• Experience with databases, spreadsheets, or CRM systems preferred.

Employment Status: Full Time

Salary Range: $52,000 - $57,000

Benefit Package:

• 100% coverage of Medical (with dependent care), Dental, and Vision
• Paid Vacation, Holidays, and Sick Leave
• Long Term Disability
• Life Insurance
• Pension
• Training and professional development opportunities