Medical Assistant, South Hadley MA - Full Time

Under the direct supervision of the Practice Manager and /or Registered Nurse (RN), performs a variety of administrative, clinical, departmental support, and documentation duties to promote the health, safety, and comfort of CT Children's patients and families. 
 

A Medical Assistant (MA) may be required to perform any or all of the following fundamental documentation, Administrative, Clinical, and Department Support functions:

ADMINISTRATIVE SUPPORT

• Supports the patient check-in and check-out processes.
• Scheduling and coordinating all patient appointments.
• Answering and directing calls.
• Process pre-authorizations and pre-certifications.
• Prepare and files medical record.
• Provides cross coverage for other administrative roles.
• Maintains clinical files according to organization/department protocol.
• Processes patient related correspondence.
• Maintains confidentiality of patient information.

CLINICAL SUPPORT

• Ensures efficient patient flow.
• Prepares treatment rooms and equipment for patient examinations.
• Provides appropriate procedural support following department specific guidelines.
• Performs initial intake of patient, up to and including interviews patient and family to obtain chief. 
  complaint/reason for visit, vital signs, and allergy information.  Accurately records and/or updates relevant patient information.
• Performs daily Quality Controls (QC) for all Point of Care (POC) testing.
• Obtain specimens, accurately performs and records patient POC testing per policy.\
• Under provider and/or RN direction, performs tracking and retrieval of patient lab/diagnostic testing results. 
  to facilitate timely provider review and follow-up.
• Under provider and/or RN direction, performs the administrative functions of the patient prescription. 
  renewal process in accordance to policy.
• Provides cross coverage for other appropriate clinical roles.

DEPARTMENTAL SUPPORT

• Provide support as needed for departmental medical record audits.
• Cleans and stocks patient care rooms between patients.
• Maintains appropriate inventories of all medical supplies.
• Stocks and maintains all patient related forms and educational materials.
• Utilizes equipment appropriately and notifies Practice Manager in a timely fashion of equipment/facility break-down or damage.

DOCUMENTATION

• Documentation is legible and falls within the appropriate MA scope/Organizational documentation guidelines.
• Accurately documents patient information on appropriate forms.  Demonstrates accuracy in basic data entry and data retrieval of paper/electronic patient records.

OTHER RELATED ACTIVITES

• Performs other duties as may be assigned to promote the health, safety and comfort of CT Children's patients and families. 
• Ability to travel to satellite locations may be required.
• Demonstrates knowledge of the age-related differences and needs of patients in appropriate, specific populations form neonate through adolescence and applies them to practice.  Demonstrates cultural sensitivity in all interactions with patients/families.
• Demonstrates an awareness of safety needs and a basic knowledge of medical terminology, infection control, risk management, and environment of care policies.
• Asks questions, clarifications, and assistance when needed and in situations that fall outside of the MA scope of practice.
• Demonstrates support for the mission, vision, values, and goals of the organization through behaviors that are consistent with CT Children’s standards.
• Basic Understanding of CT Children’s Policies and Procedures. Understanding of the organization’s environment of care.