Mechanical Claims Analyst

Job Title: Mechanical Claims Specialist

Are you an experienced automotive mechanic ready to step away from the shop floor and into a professional office or remote environment—without leaving the automotive world behind?

We are seeking Mechanical Claims Specialists to join a growing customer contact and claims team. This role allows you to leverage your hands-on automotive expertise to evaluate and resolve mechanical service contract claims—no lifting, crawling, or tools required.

You’ll work with dealerships and vehicle owners, using established guidelines and your mechanical knowledge to determine coverage, explain claim decisions, and guide customers through next steps. This is an excellent transition role for mechanics looking for long-term career growth, stability, and work-life balance.

As a Mechanical Claims Specialist, you will:

• Evaluate and process mechanical claims using automotive knowledge, contract coverage guidelines, and claim procedures
• Review repair diagnoses and labor estimates from dealerships to determine claim approval or denial
• Communicate with dealerships regarding repairs, labor times, and documentation required for claim review
• Explain claim decisions clearly to vehicle owners, including approvals, denials, and required next steps
• Guide customers through the claims process, including obtaining repair quotes and understanding coverage
• Maintain thorough and accurate documentation using claims management systems
• Deliver high-quality customer service while managing multiple systems in a fast-paced environment
• Collaborate with fellow claims analysts and leadership to ensure fair, consistent claim outcomes

• Dealerships: Verifying whether specific vehicle repairs are covered under an auto warranty
• Vehicle Owners: Requesting clarification on claim approvals or denials
• Vehicle Owners: Seeking guidance on what to do next for a mechanical issue and how to initiate a claim

• Minimum 3 years of professional automotive mechanic experience or equivalent mechanical experience
• Strong understanding of vehicle systems, diagnostics, and repair processes
• Ability to explain technical mechanical concepts to non-technical customers
• Customer service experience resolving complex or escalated requests
• Excellent verbal communication skills, especially over the phone
• Detail-oriented with strong documentation and organizational skills
• Comfortable navigating multiple computer systems while on calls
• Proficiency with Microsoft Office tools (Outlook, Email, Teams, etc.)
• High school diploma or GED required

This is a Contract position based out of Deerfield Beach, FL.

The pay range for this position is $25.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Deerfield Beach,FL.

This position is anticipated to close on Apr 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.