Meals on Wheels Volunteer Specialist

Description

Why Volunteers of America?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**The Volunteer Specialist is responsible for recruiting, orienting, training, and coordinating volunteers to support the Meals on Wheels program. This role ensures volunteers are effectively placed on delivery routes to maintain efficient and reliable service. The position requires consistent collaboration and communication with Aging & Nutrition Services (ANS) staff, Drivers, Program Coordinators, the Community Engagement team, and other Volunteer Specialist team members. Key functions include maintaining accurate volunteer and program data, preparing monthly reports to meet operational compliance and funding requirements. The Volunteer Specialist collectively contributes to sustaining a volunteer base of approximately 600–800 volunteers by coordinating daily assignments and supporting ongoing volunteer engagement to ensure uninterrupted service delivery.

Essential Duties and Responsibilities

• Coordinate with the Volunteer Engagement Specialist to assign volunteers to open delivery routes and support efficient service delivery.
• Maintain regular communication and follow-ups with active and prospective volunteers to ensure engagement and continuity.
• Provide accurate information, assistance, and problem resolution for volunteers.
• Support efforts to sustain and grow a volunteer base of approximately 600–800 volunteers.
• Assist with volunteer recognition initiatives and engagement events.
• Communicate the mission, expectations, and operational concepts of the Meals on Wheels program to volunteers and stakeholders.
• Collaborate with the Volunteer Services Engagement team on volunteer onboarding and integration.
• Maintain accurate, timely, and complete volunteer records, including volunteer hours and service activities.
• Coordinate with the Volunteer Engagement Specialist and Senior Data Specialist to ensure data accuracy and reporting integrity.
• Compile, track, and analyze monthly metrics including:
• Volunteer hours
• New volunteer activity
• Meal delivery metrics
• Program performance indicators
• Volunteer retention
• Prepare required reports supporting funding, compliance, and operational monitoring.
• Support logging, documentation, and tracking systems used by the program.
• Ensure volunteer compliance with agency policies, procedures, and regulatory requirements.
• Maintain proactive communication with Meals on Wheels team members to support data accuracy and operational coordination.
• Collaborate on problem resolution affecting volunteers, routes, or service delivery.
• Participate in program planning, development, implementation, and evaluation activities.
• Collaborate with leadership and team members to identify operational improvements and efficiencies.
• Contribute to initiatives aimed at strengthening volunteer engagement and service delivery outcomes.
• Provide functional coverage for the Volunteer Engagement Specialist when needed, and vice versa.
• Ensure continuity of volunteer coordination, communication, and data/reporting functions during staff absences.
• Participate in community outreach activities including fairs, festivals, markets, and partner events to support volunteer recruitment and program visibility.
• Coordinate Saturday Volunteer Pickups for Meals on Wheels service.
• Act as backup for Volunteer Engagement Specialist
• Perform other duties assigned to support program operations.

Working Conditions and Physical Requirements

· While performing the duties of this position the employee is regularly required to answer a high volume of telephone calls.

· Deliver meals to clients as needed and may need to lift up to 25lbs. repeatedly during deliveries.

· Travel utilizing personal vehicle may be required.

· Extended periods at a desk may be required.

· The noise level is usually low to moderate.

Position Type and Expected Hours of Work

· Full Time

· Tuesday – Friday 7:00am – 4:30pm; Saturday 8:00am – 12:00pm and designated holidays.

· Evening and additional weekend hours may be required based on program events or assigned job duties.

Location

· 4915 E 52nd Ave, Commerce City, CO 80022

Benefit eligibility is based on job type/status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurance

Life Insurance

Accident Insurance

Employee Assistance/Work-Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

Requirements

Minimum Qualifications of Position

· Experience working with or supporting volunteers or customer-facing roles

· Own transportation, valid Colorado driver’s license and state- mandated automobile insurance.

· Associate degree in related field or equivalent relevant experience.

· Ability to adapt to a fast-paced operational environment.

Preferred Qualifications of Position

· Ability to work independently, exercise good judgement, and participate as a member of a multidisciplinary team.

· Experience working with databases, tracking systems, or reporting tools

· Experience in a nonprofit, human services, healthcare, logistics, or community-based environment preferred

· Experience working with or supporting volunteers or customer-facing roles preferred

Competencies

· Models core culture attributes of Volunteers of America- Colorado Branch that include ‘’AIRS’’ (Accountability, Integrity, Respect and Service).

· Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues of HHH (Hungry, Humble, and People Smart).

Knowledge and Skills

· Proficient in the use of Microsoft Office Suite software.

· Strong oral and written communication skills.

· Good organizational skills.

· Poise and diplomacy in contact with the agency, clients, donors, other service providers, and all regulatory agencies and funding sources.

· Comfortable with public speaking and working with a diverse population.

· Understand database concepts and the ability to manage, organize, and retrieve data efficiently.