Job Title: Sr Customer Service Technician (Controls/Manufacturing Engineer)
Location: Bloomington, IN 47403 (ON SITE)
Salary Range: $65,000 - 75,000/annually (Depending on Experience/Interview)
Duration: FULL TIME HIRE
Work Schedule: Monday through Friday 08:00 AM to 05:00 PM
Job Description:
We are seeking a Controls Specialist to provide localized technical support on IMA Life equipment.
The role will involve direct collaboration with engineering teams in both Tonawanda and Italy, depending on the machine type: pharmaceutical business including freeze dryers.
To ensure technical alignment and product familiarity, initial training may be conducted at IMA headquarters in Italy.
Providing on-site support for capital equipment and coordinating outsourced repairs and vendor services.
Acting as a technical interface with vendors and customer service teams.
Managing Customer Service project materials, structures, and parts via SAP / CRM systems.
Offering support in the development and delivery of customer training and maintenance programs.
Conducting line audits and assisting in minor rebuild/refurbishment activities.
Supporting project upgrades, logistics coordination, and warranty processing.
Delivering technical support for both European and U.S.-made equipment.
Ensuring compliance with Safety, Health, Environment, and Quality (SHEQ) standards and requirements.
In addition to core responsibilities, the role may also involve:
Creating control system documentation and Food and Drug Administration (FDA) validation materials according to Good Automated
Manufacturing Practice (GAMP) guidelines.
Supporting field engineers, test technicians, and end users throughout the project lifecycle.
Technical troubleshooting of multiple lines simultaneously.
Skills and Experiences
Associate degree with 3–5 years of experience, or 8+ years in a Manufacturing environment supporting pharmaceutical packaging or similar capital equipment.
Proficiency with PLCs, HMIs, and SCADA systems.
Strong organizational skills and the ability to manage priorities independently and within a team.
Solid communication skills, both written and verbal, in a technical environment.
Familiarity with electrical/software aspects of machine design.
Willingness to travel up to 25–30% (domestic and international).
Openness to training periods in Italy.
What Would Make You a Great Fit
PID control loops, servo controls, and variable frequency drives.
Previous work experience with Allen-Bradley, Siemens, and iFix.
Experience with PLC ladder logic, iFix, Visual Basic for Applications (VBA), SyTech XLReporter, and SCADA programming.
Understanding of communication protocols such as Transmission Control Protocol/Internet Protocol (TCP/IP), Ethernet/IP, and Process Field Bus (Profibus).
Experience with relational databases such as MS SQL and MS Access.
Proficiency in MS Office applications and Microsoft Windows 7/Server operating systems.
Exposure to machine systems including hydraulics, pneumatics, motor controls, and aseptic production.
Background in the pharmaceutical industry.
PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.