TheMD, Cardmember Access and Experiencesis responsible fordesigning and deliveringexperiences,perksandprivilegesfor Citi cardmembersthat differentiate Citi products and drive customer acquisition, engagement, and profitability.This role willprovide strategic thought leadershipand work closely withthe CardsProducts andTravel & Rewards teams in redefining key verticals likeTravel,Dining, Entertainment,Lifestyleand other categories to ensure that the loyalty and benefit ecosystemis aligned to product strategy,positioningand economicsto create competitive advantage.
The leader will be expected to have in-depth knowledge of thecredit cardindustry and direct competitors'value propositions.The successful candidate must bring a combination of strategic and execution skillsandexpectedto articulate Citi’s strategic priorities in this space, garnering support,buy-in from key stakeholders and be accountable for the customer experience and economics associated with these programs.This role is part of the USCC Executive leadership team and will be expected tobuild close partnerships across the team andcontribute toand influence the broader Cards strategy.
Responsibilities:
Outline and execute the benefits strategy based on product strategy across various card tiers (mass, affluent, premium), reinforcing Citi's pillars of Trust, Flexibility, and Global Access.
Own the strategy, content, and customer experience (CX) for benefits education and awareness in Citi’s mobile app and Citi.com(e.g., Benefits Hub)
Develop and manage strategic partnerships in key verticals, including:
Travel(Lounges, Hotels, Global Entry, CLEAR, Concierge)
Dining (Value, access, events)
Entertainment (Sports, concerts, events)
Lifestyle (Health/Wellness, Streaming, Rideshare)
Insurance
Other categories (e.g., Apparel, Retail), includingnewmerchant partnerships for ThankYouRewards program
Ensure customer value and economics align with Citi's overall product strategy and profitability
Leadbenefits launch,executionandfulfillment
Evaluate Return on Investment (ROI), customer satisfaction, andutilizationof benefits. Manage the benefits with a product and portfolio management mindset, including quarterly reviews, annual refresh cycles, andlifecyclemanagement
Manage all aspects ofrelationships, including contract negotiations, partner expansion, and cross-franchise opportunities
Leverage existing contracts and proactively redefine, renegotiate, or amend agreements as necessary to foster deeper, mutually beneficial relationships
Drive the business through balanced risk management, strong control discipline, and flawless operational execution.
Maintain an external network of industry contacts for market and talent intelligence
Understand industry trends, the competitive landscape, and Citi's position within it
Drive a strongpeopleleadership agenda and be a culturecarrier.Ensure that we are positioned for success with the best talent management practices including but not limited to coaching, developmentand ensuring strong succession plans are in place throughout the organization
Drive a strong culture and a productive work environment where people thrive, learn and get recognized
Manage, develop, and deliver written and oral communications, presentations, and assessments to executive leadership and broader teams
Appropriately assess risk when making business decisions, considering the firm's reputation and safeguarding Citigroup, its clients, and assets. This involves driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgmentregardingpersonal behavior, conduct, and business practices, escalating, managing, and reporting control issues with transparency, and effectively supervising the activity of others while ensuring accountability formaintainingthese standards
Qualifications:
15+ years of management experience with a strong focus in financial services
Extensive experience in productmanagement,partnershipand business development
Demonstrated financial acumen andP&L management skills
Strong people leadership and stakeholder management skills
Proven success in growing a business and building internal and external partnerships
Strong technical ability and understanding ofcutting-edgeand emerging technology
Demonstrated ability to transform consumer research into actionable plans.
Demonstrated success in managing internal and external partnerships and the ability to negotiate complex structures
Ability toidentifypartners, make C-Suite level connections, build business cases, gain senior leadership support and sponsorship, negotiate agreements, and effectively onboard new partners
Comfortable operating in a highly matrixed, complex, and commoditized environment
Education:
Bachelor's/University degreerequired.
Master's degree preferred.
Managerial experience is essential.
------------------------------------------------------
Job Family Group:
Consumer Sales------------------------------------------------------
Job Family:
Consumer Product Sales------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$250,000.00 - $500,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Anticipated Posting Close Date:
Apr 08, 2026------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.