Manager, Quality Investigations

A global leader in life sciences is seeking a Quality Investigations Manager to oversee customer complaint resolution, cross-functional collaboration, and product compliance. This role serves as a key voice of the customer while driving continuous improvement and maintaining regulatory standards.

Key Responsibilities:

• Lead and mentor a team of Technical Investigators, ensuring timely, compliant, and audit-ready investigations.
• Triage and classify customer inquiries, guide root cause analysis, and drive resolution cross-functionally.
• Monitor complaint trends, define KPIs, and provide management-level reporting.
• Ensure compliance with applicable regulatory and quality standards.
• Feed customer insights into R&D, Product Management, and Continuous Improvement programs.

Requirements:

• 2+ years of direct supervisory/management experience.
• Strong root cause analysis skills.
• Hands-on experience with cell culture media knowledge.