Manager, Quality Control

Description

Job Title: Manager, Quality Control

Location: Pine Brook, NJ

Department: Operations

Reports to: Director, Quality Control

Why MaxLite?

For nearly 35 years, MaxLite has led the industry in energy-efficient lighting solutions. As an early innovator in LED technology, we offer a comprehensive portfolio of advanced indoor and outdoor LED lamps and luminaires under the MaxLED® brand. A three-time ENERGY STAR® Partner of the Year, we continue to push the industry forward through innovation, research, and operational excellence.

Our vision is simple: Transform the way people experience light. Guided by our values of mutuality, efficiency, responsibility, innovation, and teamwork, we strengthen our position as a trusted lighting and controls solutions provider — delivering high-performance products backed by superior service and lifetime support.

Ease of doing business is our core priority at MaxLite. We cultivate strong partnerships and streamlined operations to provide responsive service, reliable solutions, and long-term value to our customers. We empower our employees with the tools, autonomy, and support to make meaningful contributions and continuously improve how we serve the market.

Job Description:

The Quality Control Manager is a hands-on leadership role responsible for overseeing quality control operations, technical support, and product performance across US operations. This position owns the investigation and resolution of complex product issues, drives root cause analysis, and implements corrective actions to improve overall product quality. Acting as a key escalation point, the role partners cross-functionally with Operations, Engineering, and suppliers to ensure consistent quality standards and continuous improvement. The ideal candidate is a proactive “playing coach” who leads by example, balancing technical execution with team development and process ownership.

Key Duties & Responsibilities:

• Lead and oversee technical product support and quality control operations for end-users and trade customers, ensuring timely and effective resolution of issues
• Own and drive complex troubleshooting, product failure analysis, and root cause investigations at the component level
• Serve as the primary escalation point for critical and high-impact technical and quality issues
• Establish and maintain standardized processes for product intake, analysis, and documentation to ensure consistency and accuracy
• Partner cross-functionally with Engineering, Operations, and suppliers to resolve quality issues and implement corrective actions
• Drive continuous improvement initiatives based on product performance trends, failure data, and customer feedback
• Oversee and manage RGA processes, ensuring timely resolution and clear communication with internal and external stakeholders
• Ensure compliance with NEC, UL, and relevant regulatory and building code requirements
• Support and guide technical aspects of advanced lighting systems, including wireless technologies (Wi-Fi, Bluetooth, ZigBee, etc.)
• Develop, mentor, and elevate team capabilities by providing guidance, training, and technical leadership
• Monitor and report on key quality metrics, trends, and recurring issues to leadership, driving accountability and action
• Contribute strategically to overall Quality Control initiatives, testing protocols, and process enhancements
• Perform all other duties as assigned

Requirements

What We Look For:

• Bachelor’s degree in electrical engineering or related field (MBA Preferred)
• 5+ years of experience in quality control, technical support, or product engineering within the lighting industry
• Demonstrated ability to lead hands-on troubleshooting, root cause analysis, and resolution of complex product issues
• Experience supporting and guiding cross-functional teams (Engineering, Operations, suppliers) to drive quality outcomes
• Ability to operate independently while managing competing priorities in a fast-paced environment
• Strong analytical mindset with a track record of translating data into actionable improvements
• Effective communicator with the ability to influence stakeholders across technical and non-technical teams
• Experience with lighting systems, controls, and connected technologies (Wi-Fi, Bluetooth, ZigBee, etc.)

Work Environment & Role Demands:

• This is an on-site position required to work out of our Pine Brook, NJ Headquarters, Monday through Friday, 5 days per week
• Must be able to commute to the work location
• Must be able to travel depending on business needs (Train, Plane, Car)
• Must be able to walk, talk, sit, stand, bend, listen, type, read
• Must be able to push, pull, lift up to 25 pounds on occasion
• Must be eligible to work in the United States

Career Progression & Growth at MaxLite:

At MaxLite, roles are built with long-term growth in mind. Career progression at MaxLite is performance-driven and aligned with business objectives — giving high-performing employees the opportunity to grow alongside a company that continues to innovate and expand.

During the first 6 months, successful employees will master MaxLite’s products and processes, establish credibility across teams, internal and external stakeholders, and consistently deliver against performance expectations and key objectives.

By the end of year one, employees are expected to operate independently within their role, demonstrate consistent performance, and begin contributing at a broader level through expanded responsibilities, process improvement, or cross-functional collaboration.

Year 3 and beyond, high-performing employees may take on increased scope, leadership of projects or initiatives, mentorship of peers, or transition into advanced, specialized, or leadership roles aligned with business needs and individual strengths.

We don’t just fill roles — we invest in people and build careers:

MaxLite offers competitive compensation, robust health and wellness benefits, paid time off, including holidays and flex days (for HQ-based employees), a 401(k) with company match, and a collaborative environment designed to support growth and meaningful contribution.

Equal Employment Opportunity Statement

MaxLite is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, military status, or any other characteristic protected by applicable federal, state, or local law. MaxLite strictly prohibits discrimination, harassment, and retaliation in any aspect of employment.

Reasonable Accommodation

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, MaxLite provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, unless doing so would cause undue hardship. This policy applies to all aspects of employment, including the application and interview process. Applicants requiring accommodation should notify Human Resources.

Work Authorization

MaxLite does not provide visa sponsorship or support for employment-based work authorization. Applicants must be legally authorized to work in the United States at the time of hire and must not require current or future sponsorship.

At-Will Employment

Employment with MaxLite is at will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Nothing in this job description or related materials should be construed as a contract of employment