Manager, Patient & Provider Solutions

The base salary range for this position is $115,000 to $181,000. The position may be eligible for a role specific discretionary bonus, relocation, and/or other compensation elements. We continuously review market data and may adjust salary ranges as needed in the future. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law. For an overview of our benefits please click here.​

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.

The Manager,Patient & Provider Solutions will be responsible for managing solutions provided to patients and HCPs to enhance their access and affordability to care. This role would be accountable for the patient and HCP centralized patient support program websites and marketing, including all brand materials and will be responsible for overseeing and ensuring that the call center operations are efficient, compliant, while prioritizing patient safety.
They would also be responsible for ensuring that all marketing, brand, or promotional material is compliant with medical, legal and regulatory requirements.
They would need to work cross-functionally and collaborate with multiple teams including medical affairs, pharmacovigilance, marketing, legal department to oversee and ensure alignment of all organization material and solutions are compliant and aligned with broader business objectives.

This role is based on-site at our Ridgefield, CT location with hybrid flexibility of 2-3 days per week on-site.

• Oversee the development and execution of patient’s solutions such as patient assistant programs, prior authorization support, etc. to enhance their access and affordability to care.
• Oversee the creation of HCP assets to enhance their access to information- educational support, prescribing and medication guide, safety/Real world data, etc.
• Managing BI Solutions website updates and creative agency
• Oversee the functioning of call centers and ensure training activities comply with applicable regulations, including pharmacovigilance requirements and privacy laws. Monitor calls, and performance, derive insights and suggest corrective actions.
• Collaborate with medical, legal, and regulatory teams to develop and maintain standardized call scripts and response templates for use by call center representatives.
• Develop and deliver training programs for call center representatives on identifying, documenting, and reporting adverse events and product complaints in compliance with regulatory requirements.
• Oversee/manage the end-to end review and approval process of promotional and educational materials to ensure compliance with regulatory requirements and alignment with the company's marketing strategies.
• Collaborating with medical affairs professionals, subject matter experts, legal counsels and brand teams to ensure that promotional messages are supported by clinical evidence, adhere to legal guidelines and align with product labeling.
• Manage yearly NTA AE/PC vendor training and tracking
• Manage vendor asset updates for all franchises
• Manage updates to the below assets for all brands (work collaboratively with partners to align on changes, own HPRC workstream)
  • LOP scripts, talking points, FAQs
  • IVR
  • Copay & Hub communication templates
• Support launches operationally
  • Assist with vendor questions / issues with
• Veeva Vault submissions
  • Review content to ensure accuracy
• consistency across all materials by audience
  • Attend weekly HPRC prioritization calls
  • Manage launch tracker updates and maintain
• internal and NTA trackers for each brand
  • Support mock call scenarios
  • Assist with review of brand websites to provide
• Collaborative feedback on BIS+ positioning and offerings
• Support PX Digital Solutions operationally across the portfolio oversee resource inventory levels and manage re-orders, assist with larger program enhancements
• Management of portals as required across the portfolio
  • Assist Patient & Provider Solutions with preparing fornew enrollment channels
  • Handle BI Cares patient support kit orders across the portfolio
  • Work with Patient & Provider Solutions to update unbranded insurance-related resources yearly. Manage HPRC workflows for all respective assets.
• Manage yearly terms and conditions updates to all resources and calls centers

• Bachelor’s degree preferred or at least 3-5 years experience in patient services, marketing or account management, project management role
• 3+ years of experience in vendor management, website design, patient support, or associated experience; experience in pharmaceutical industry, biotech or med-tech preferred.
• Experience cultivating and building relationships
• Several years’ experience working with or in Patient/HCP solutions, Call center management, MLR review or marketing experience preferred.
• Exceptional verbal and written communication skills.
• Understanding of and experience with social and digital media
• Must work well in teams and invest in developing collaborative internal and external relationships.
• Strong presentation skills

Eligibility Requirements:

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.