Manager of Operations - Women and Children's Services - Mineola

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Manager of Operations - Women and Children's Services - Mineola.

In this role, the successful candidate, under the guidance of the Vice President, Hospital Operations, Women and Children's Services, the Operations Manager is responsible for providing operations support, project management and process improvement to optimize the applicable at NYU Langone Hospital Long Island.

Job Responsibilities:

• Oversee and facilitate workflow improvement across emergency services and women and children services through the application of process improvement, quality tools, and methodologies from project identification to completion and through sustainability 
• Appropriately plan and scope projects using quantitative and qualitative analysis skills 
• Develop applicable process and outcome metrics to measure project success; implement reporting solutions for ongoing data monitoring 
• Synthesize complex information in high-quality deliverables for recommendations to key stakeholders and presentations to senior leadership
• Facilitate meetings to drive critical decisions and completion of tactical next steps to ensure project execution; maintain project plans to reflect current progress
• Ensure relevant emergency services and women and children's services policies and procedures are updated as needed and remain in line with NYU Langone Health standards 
• Partner with hospital support and ancillary department heads on projects related to operations throughout emergency services and women and children's services
• Collaborate with RED&F and MCIT teams on construction projects (facility upgrades and renovations) and design optimizations within the ED, OBGYN, and Pediatrics 
• Design and execute interdisciplinary projects to achieve institutional goals
• Identify and resolve inefficiencies within the operations portfolio 
• Develop and implement projects to enhance the patient experience in Emergency Services and Children's Services. Monitor patient satisfaction surveys and comments to identify opportunities for improvement, recommend changes, and implement corrective actions
• Track and trend operational, quality, and patient satisfaction metrics, and identify opportunities for improvement, including maintaining HRO scorecards. 
• Support operational leadership to ensure compliance with all regulatory guidelines and requirements (Joint Commission, Department of Health, etc.). 
• Assist with the annual operating budget according to established finance guidelines and explain, in detail, how each item is derived from the budget.  Reviews monthly finance reports, ensures all entries are correct, rectifies discrepancies, and explains variances. 
• Perform other duties as assigned

Additional Position Specific Responsibilities:
Knowledge of project management tools, methods, and best practices
Excellent analytical, organization and planning skills
Excellent written and oral communication skills applicable to a wide variety of audiences
Strong working knowledge of hospital operations sufficient to perform analyses, report preparation, generation of recommendations and development of improvement plans
Experience with collecting, analyzing, and modeling data with the ability to articulate findings
Proficiency in Microsoft Word, Excel, and PowerPoint
Strong problem-solving and critical thinking skills, Ability to approach new problems and develop a systematic, comprehensive solution
Ability to manage change and ambiguity in a fast-paced environment

Minimum Qualifications:
To qualify you must have a Bachelor's Degree. 2 years of Hospital Operations experience

Preferred Qualifications:
Masters degree in healthcare, business administration, or a related field
Experience with process improvement methodologies such as Lean and Six Sigma
Experience using Tableau, Visio, and Decision Support reporting programs

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $96,418.83 - $114,660.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here