Manager

Job Title: Boutique Manager

Location: Nantucket, MA

Type: Full-Time; seasonal structure

• In-Store: April 1–December 20
• Remote: January–March (planning, training, and operational support)

About Ellsworth & Ivey:

Ellsworth & Ivey is a contemporary fashion brand specializing in custom knitwear for a diverse range of clients, including retail stores, country clubs, collegiate programs, resorts, and more. Our brand is known for its high-quality craftsmanship, attention to detail, and personalized service, offering a unique approach to customizable knitwear. We are passionate about providing exceptional experiences and products that embody sophistication and style.

Position Overview:

We are seeking a highly motivated, commercially driven Store Manager to lead our Nantucket location. This is a hands-on leadership role responsible for driving sales, developing a high-performing team, and executing the store’s overall business strategy. As a key partner to the business, you will own the day-to-day performance of the store—leading from the sales floor, overseeing operations, and ensuring an exceptional client experience. You will also play a critical role in building the store’s local presence through clienteling, partnerships, and events. This role is ideal for someone who thrives in a fast-paced, entrepreneurial retail environment and is energized by both selling and leading.

Key Responsibilities:

Sales Leadership & Client Experience

• Drive and exceed store sales goals through active selling and team leadership
• Monitor daily, weekly, and seasonal sales performance; identify opportunities to exceed targets
• Leverage multiple revenue streams, including walk-in traffic, client outreach, appointments, and events 
• Analyze sales performance and trends and and implement strategies to maximize performance 
• Coach the team to deliver a brand-led, personalized selling experience 
• Ensure every client interaction reflects the Ellsworth & Ivey standard of service

Team Leadership & Development

• Recruit, onboard, and develop a high-performing sales team 
• Lead, coach, and motivate team members to achieve and exceed goals
• Set clear expectations and provide ongoing feedback and performance management
• Foster a positive, accountable, and collaborative store culture
• Lead by example on the sales floor, especially during peak periods

Operations & Business Management

• Oversee daily store operations with a focus on efficiency and consistency
• Create and manage staff schedules aligned with business needs
• Ensure strong operational execution across POS, cash handling, and inventory processes
• Oversee inventory management, including receiving, restocking, and stock organization
• Own store-level reporting, performance recaps, and action planning 
• Ensure inventory accuracy at all times through consistent monitoring, cycle counts, and adhere to store procedures, supporting accurate reporting for the broader business teams
• Partner with the buying team to provide ongoing feedback on product performance and client demand to influence assortment and drive sales

Visual Merchandising & Brand Execution

• Uphold brand standards across merchandising, store presentation, and storytelling
• Execute floor sets, product launches, and seasonal transitions
• Maintain a polished, visually compelling, and on-brand environment

Events & Community Engagement

• Own and drive the store’s local presence, positioning Ellsworth & Ivey as a key Nantucket destination
• In partner with leadership plan and execute a calendar of in-store events, partnerships, and activations
• Proactively build and maintain relationships with local businesses, hotels, clubs, and community partners to generate consistent traffic
• Identify opportunities for collaborations, trunk shows, and local moments that drive both awareness and revenue
• Act as a brand ambassador in the community, representing Ellsworth & Ivey with a high level of professionalism and energy
• Track event performance including attendance, sales, and client acquisition
• Drive client capture and retention from events, converting new customers into repeat clients
• Partner with marketing to ensure events are supported across social, email, and in-store storytelling

Qualifications

• 4–7+ years of retail leadership experience, preferably in fashion or high-touch retail
• Proven ability to drive sales and manage business performance
• Experience recruiting and developing teams 
• Strong leadership and team development experience
• Client-first mindset with a passion for personalized service
• Comfortable analyzing business trends and adapting strategy
• Highly organized, proactive, and solutions-oriented
• Flexible schedule, including weekends and peak seasonal periods

What Success Looks Like

• Consistently delivers against sales and performance goals
• Builds and retains a strong, engaged, high-performing team
• Creates a standout client experience that drives repeat business
• Executes events and partnerships that grow brand presence and revenue
• Maintains a highly organized, visually compelling, and operationally sound store

Work Environment:

This role requires flexibility, including opening and closing shifts. The position involves standing for extended periods, walking, and occasional lifting. The Store Manager plays a key role in maintaining operational excellence and brand standards. 

Compensation & Benefits:

• Competitive salary based on experience
• Bonus structure
• Housing or relocation support can be provided if needed 
• Employee discount
• Health benefits 
• PTO (during off season)

How to Apply:

Please apply at ellsworthandivey.com with your resume and a cover letter detailing your experience and why you’re excited about this opportunity.