Job Description
Job Summary:
The Manager of Labor Planning & Workforce Management supports the development, execution, and continuous improvement of labor forecasting, scheduling, and workforce optimization across a multi-location organization.
This role focuses on operational execution and analytical support of the labor planning lifecycle, partnering with Operations, Finance, HR, and Technology teams to ensureaccuratedata andforecasts,accuratedemand generation,compliant schedules, and effective use of Workforce Management (WFM) tools. The role serves as a key contributor and emerging subject-matter expert within the WFM function.
What will you do?
Labor Forecasting & Planning
- Support the development and maintenance of labor forecasts using historical data, seasonality, and business drivers
- Assistin managing labor plans aligned to operational demand and productivity standards
- Monitor forecast accuracy and performance metrics (e.g., MAPE, variance, schedule accuracy) and report insights
- Help reconcile labor forecasts with budgets andidentifyrisks or variances
- Work continuouslytoimproveforecastaccuracy and labor efficiency
Scheduling & Workforce Optimization
- Supportlabor law compliantlabor scheduling strategies that balance customer demand, productivity, and employee experience
- Analyze labor KPIs including coverage, productivity, schedule adherence, and labor cost
- Partner with field leaders to support adoption of standard WFM practices
- Assistin ensuring schedules align with federal, state, and local labor regulations (meal/rest rules, predictive scheduling where applicable)
Workforce Management Systems
- Serve as a functionalsystem adminof the Workforce Management platform
- Support system configuration, testing, upgrades, and enhancements
- Help troubleshoot system issues and partner with IT or vendors to resolve defects
- Support system integrations with POS, HR, payroll, and finance platforms
- Assistwith documentation, training materials, and user adoption efforts
Collaboration & Development
- Partner cross-functionally with Operations, Finance, HR, and Technology teams
- Translate labor analytics into clear summaries and recommendations for stakeholders
- Support documentation of labor standards, forecasting methods, and system processes
- Participate in projects and initiatives that build WFMexpertiseand leadership capability
Qualifications:
Qualifications
Education
- Bachelor’s degree in Business, Operations, Analytics, or a related field
Experience
- 4–7 years of experience in Workforce Management, labor planning,and operations
- Experienceinleading projects, influencing stakeholders, or mentoring others preferred
Technical Skills
- Working knowledge of WFM platforms (e.g., UKG,Reflexis, Blue Yonder, or similar)
- Understanding of labor forecasting drivers,laborstandards, and scheduling rules
- Comfortable working with system constraints and operational requirements
Analytical Skills
- Strongproficiencyin Excel and data analysis
- Exposure to BI tools (Power BI, Tableau, or similar) preferred
- Ability to communicate insights clearly and concisely
Preferred Qualifications
- Experience supporting retail, service-based, or multi-unit operations
- Exposure to labor compliance requirements
- Interest in analytical modeling, forecasting, and optimization
- Relevant coursework or certifications in analytics or operations
Key Competencies
- Strong analytical andproblem-solving skills
- Detail-orientedwith an operational mindset
- Willingness to learn and grow into greater ownership
- Ability to balance data insights with practical execution
- Effective communication and collaboration skills
- Ability to document processes and follow governance standards
Location & Work Availability:
This position isHybrid (4days in office,1day remote),based at our corporate headquarters inRaleigh, North Carolina.
Benefits Summary:
We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here:https://jobs.advanceautoparts.com/us/en/benefits
Company Overview:
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professionalinstallerand do-it-yourself customers. As of January 3, 2026, Advance operated 4,305 stores primarily within the United States, withadditionallocations in Canada, PuertoRicoand the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands.Additionalinformation about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found atwww.AdvanceAutoParts.com.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.
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