Manager, Central Sterile Processing

Purpose:
The Manager of Central Sterile Processing is responsible for all medical/surgical sterile and supply-related functions. The responsibility entails operations and quality of service provided, employee development, operating and capital budget accountability, and short/long-term planning.

Responsibilities:

• Act in a manner to promote optimal service management.
• Recommend intra-departmental and department policies and procedures or operations in the Surgical Central Processing Department.
• Ensure that all personnel are aware of hospital policies and procedures; enact disciplinary procedures when appropriate.
• Implement and maintain accurate position descriptions and performance standards for all subordinates, review job performance of each subordinate on an annual or as required basis, and make recommendations to the Director concerning potential merit increments.
• Serve on all committees as appointed by the Director.
• Report to the Director, Surgical Services, regarding departmental activities and operational performance.
• Develop and monitor operating and capital budgets in all areas of responsibility; prepare monthly budget variance reports for the Director, which examine budgeted versus actual expenditures.
• Develops and maintains productive working relationships internally and externally by building teams and relationships through mentoring and modeling uplifting and positive communication. Coaches colleagues on cultural diversity and addresses workplace horizontal violence and impairment. Demonstrates accountability to self and others for safe work hours, time management, and healthy lifestyles.
• Ensure that accurate quota levels are maintained in the Surgical Central Processing functions to ensure proper issuances to all user groups; interact regularly with all user group representatives to ensure that service levels are acceptable.
• Comply with attendance policies as established by the UPMC Surgical Central Processing Department
• Implement and interpret monthly activity data for all Surgical Central Processing functions and supply areas; data should highlight departmental performance, pinpoint problems, develop alternatives, and advise on significant trends.
• Select, evaluate, develop, motivate, and counsel subordinates.
• Demonstrates interest in the development of others and positively impacts the lives of patients/families, peers, and members of the healthcare team through mentoring, education, and knowledge sharing. Seeks opportunities to share expertise with other members of the healthcare team within and beyond the clinical unit/department.
• In conjunction with the Purchasing Department, develop and monitor all Surgical Central Processing equipment buying/renting issues. Assumes shared responsibility and coordination of all ordering of instrumentation in collaboration with the Operating Room, updates all count sheets within the instrument tracking system, and ensures that instrumentation sets missing critical components are returned to circulation in a timely fashion. Serves as a resource for the instrument tracking system. Assists in the coordination of streamlining and consolidation of instrumentation sets to improve the overall performance of Sterile Reprocessing.
• Demonstrates accountability for professional development that improves the quality of professional practice and the quality of patient care. Makes recommendations for the improvement of clinical care and the health of the workplace and welcomes and participates in change initiatives. Leads by investing and building healthy relationships among colleagues and other disciplines. Shows the ability to set priorities. Serves as an engaged member of a team supporting colleagues in service to ancillary departments and may participate in task forces or other initiatives.
• Practices solid verbal and written communication skills, and can articulate and translate to other care providers and to negotiate and make recommendations for changes in unit practices. Documentation is comprehensive and promotes communication between caregivers. Demonstrates critical thinking in the analysis of clinical, social, safety, psychological, and spiritual issues. Incorporates national professional organization as well as business unit and health system's goals to improve patient safety, quality, and satisfaction of the patient experience in daily work. Creates a caring and compassionate patient-focused experience by building healing relationships with colleagues. Disseminates new knowledge and innovations through presentations, posters, and publications.
• Demonstrates knowledge of performance improvement tools and techniques. Continuously improves the quality of care and the work environment of outcomes, and the integration of research and best practices into daily work. Shares learning from improvements with other units and/or spreads across the business unit or system. Remains highly accessible and visible for proactive troubleshooting and problem-solving across the OR and Sterile Processing Department. Assists in the reduction rate of surgical instrument errors and institutes a streamlined same-day turnaround for instrument processing. Collaborates with senior department leaders on this initiative where appropriate.
• Serve as the Surgical Central Processing representative to the hospital user groups for all operations and related issues, including purchasing issues and financial issues, to ensure proper levels of service satisfaction.
• Independently run the department on off-shifts and weekends or in the absence of the director. Develops management skills through completion of the UPMC DRIVE course and one additional management seminar

• Associate degree in Nursing, Business, or related field.
• 5 years of experience in Central Sterile Processing or Surgical Technology.
• 3 years of supervisory or team lead experience required.
• Ability to communicate effectively with peers, physicians, staff of other hospital departments, and outside contacts.
• Must have a Certification Board for Sterile Processing and Distribution or Certified Registered Central Service Technician provisional certification and pass the certification exam before moving into the role.
• Must complete 10 hours of continuing education to remain qualified as a Central Sterile Technician on an annual basis.
• Must be able to stand for all shift hours and be able to pick up, push, pull, etc., 35 pounds.
  
  Licensure, Certifications, and Clearances:
  
• Certification Board for Sterile Processing and Distribution OR Certified Registered Central Service Technician with Healthcare Sterile Processing Association
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran