Primarily on-site (4 days/week) with some occasional flexibility to work remote 1-2 days/week based on business needs. Orientation will be fully on-site.
Manages operations for a multidisciplinary administrative support team within a department/division/section/unit in alignment with the institutional mission, vision, and objectives. Serves as a key member of the department/division/section/unit leadership team with a primary focus on planning and implementation of policies, procedures, and processes that facilitate efficient practices in compliance with applicable rules, regulations, and accrediting standards. Able to confidently interact with leadership at various levels in a professional manner. Identifies and analyzes operational/practice improvement opportunities, develops ideas for improvements, and implements changes. Routinely spends approximately half of time leading and/or facilitating department/division/section/unit projects including analysis, problem solving, collaboration, and implementation; may also participate on institutional projects. Responsible for the management, coordination, adherence of institutional and departmental policies, procedures, processes, guidelines, best practices, and quality and service expectations; and overall performance of administrative support team. Provides daily leadership, task direction, orientation, education, mentoring, and operational problem solving to staff. Accountable for appropriate staffing to meet the needs of the work unit and regulates and adjusts staffing levels in accordance with fluctuating workload and department/division/section/unit priorities. Performs duties independently, uses judgment in handling a variety of management issues, and is able to effectively utilize resources to solve problems. Prepares and presents a wide variety of information using multiple communication platforms. Position does not provide regular, direct, ongoing support for individuals/practice/department. Lead, assistant supervisor, and/or supervisor may report to this position. Takes initiative and is self-directed. Strong organizational, communication, and interpersonal skills; a commitment to quality and excellence in service; adaptability; confidentiality; and professionalism are important components of the role.