Schedule
Full-Time: 40 Hours/Weekly
8:30am - 5pm, Monday through Friday. Hours may vary based on patient and business needs.
General Summary
Supports the specialty drug therapy management program by coordinating referrals, assisting with patient scheduling, completing pre-visit chart reviews, facilitating medication access and affordability, and performing administrative and clinical support tasks. This role is vital in ensuring seamless patient access to the Wellspan Management of Drug Therapy (MDT) clinic services and specialty medications, enhancing workflow efficiency and patient experience.
Remote Work Capable
Essential Functions:
- Supports the Management Drug Therapy (MDT) Pharmacist with managing daily referral work queue, monitoring for new patient referrals, and collecting and documenting pre-visit information.
- Schedules, confirms, and manages new patient appointments.
- Tracks active patient panels to ensure follow-up visits are scheduled on time and aligned with care plans.
- Assists patients and providers with access to specialty medications through benefit verification, prior authorization, appeals, and patient assistance programs.
- Maintains up to date manufacturer copay or assistance card resources.
- Reviews and triages incoming medication refill requests based on established policies.
- Collaborates with providers, nurses, and other care team members in the specialty practice or pharmacy to coordinate care.
- Monitors adherence and persistence for patients receiving specialty medications; escalating to pharmacist when gaps are identified.
- Answers incoming calls and MyChart messages, responds to inquiries, and routes to the appropriate staff.
- Supports administrative tasks such as scanning, faxing, and filing.
Common Expectations:
- Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.
- Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
