Maintenance Manager

Job Description

Job Title: Maintenance Manager

Department: Maintenance

Reports To: General Manager, Environmental

Exemption Status (FLSA): Exempt

Job Summary: The Maintenance Manager - East has overall responsibility to ensure all facilities within the True North network are well maintained and operational.

Essential Functions:

• Ensure all facilities within the True North network are properly maintained, safe, and fully operational
• Lead, supervise, and support maintenance staff and contractors across assigned locations
• Develop, implement, and enforce maintenance policies, procedures, and best practices
• Oversee preventive maintenance programs and regular facility inspections
• Monitor, manage, and control maintenance and capital expenditures
• Ensure compliance with all applicable regulatory, safety, and environmental requirements
• Evaluate the condition and performance of critical facility systems, including electrical, HVAC, plumbing, fuel dispensing, and food service equipment
• Travel regularly to company locations to assess conditions, oversee work, and address maintenance needs
• Respond to emergency and weather-related maintenance situations as needed

Key Responsibilities:

• Organize and supervise facility maintenance systems and personnel to ensure efficient operations
• Identify, develop, and deploy maintenance best practices across the network
• Develop, manage, and monitor departmental and capital budgets
• Track maintenance expenditures and prepare reports as required
• Source, manage, and evaluate contractors and service providers to ensure timely, compliant completion of work
• Establish and maintain preventive maintenance schedules for each facility
• Develop and oversee a standardized facility inspection process
• Supervise office staff in the use of facility dispatching and work order software
• Maintain service vehicle inventories and ensure proper issuance and tracking of tools and parts
• Conduct routine site visits to identify needed repairs and maintenance
• Review, approve, and reconcile contractor invoices and billing statements weekly
• Perform additional duties and special projects as assigned by the General Manager of Environmental

Requirements and Qualifications

• Strong knowledge of building systems, including electrical, HVAC, plumbing, and fuel dispensing
• Experience managing maintenance teams, contractors, and service providers
• Proven ability to implement preventive maintenance programs and operational best practices
• Knowledge of safety, environmental, and regulatory compliance requirements
• Excellent written and verbal communication skills
• Strong organizational, project management, and problem-solving abilities
• Proficiency with computers, including Microsoft Office and maintenance management/dispatch software
• Valid driver’s license and ability to operate a company vehicle
• Ability to respond to emergency and weather-related maintenance situations as needed

Education and Experience:

• 5+ years of progressive experience in facilities or maintenance management, preferably in multi-site or retail environments
• Prior experience overseeing budgets and capital improvement projects
• Experience in the fuel, convenience retail, or petroleum industry is preferred but not required

Physical Requirements:

• Ability to sit, stand, and walk for extended periods of time
• Ability to travel regularly to multiple locations, including driving for extended periods
• Ability to work indoors and outdoors in varying weather conditions
• Ability to climb stairs, ladders, and access rooftops or elevated areas as needed
• Ability to bend, stoop, kneel, crouch, and reach as required for inspections and oversight
• Ability to lift and carry up to 50 pounds
• Ability to safely navigate active work sites, including construction and maintenance areas
• Ability to assist with emergency and weather-related maintenance operations, including snow removal and plowing, as backup
• Sufficient vision, hearing, and communication ability to perform inspections, supervise staff, and communicate with contractors

Work Environment:

• Combination of office-based administrative work and on-site fieldwork
• Work performed at company-owned facilities, including retail locations, buildings, and grounds
• Regular travel to off-site locations, including offices and gas stations (approximately 35%)
• Exposure to indoor and outdoor environments, including varying weather conditions
• Active maintenance and construction settings involving tools, equipment, and contractors
• Use of company vehicles for travel between locations

Required Travel:

• 35% which may include some out-of-town overnight stays

I have read and understand the responsibilities and essential functions of this position