The Luxury Events Manager serves as the primary curator of exceptional guest experiences for weddings, high profile groups, VIP delegations and similar. This role blends the anticipatory service of a world class Luxury Butler Service with the precision, organization, and revenue minded oversight of a catering manager. This manager would ensure flawless execution of all Luxury Event Bookings, from pre-arrival planning through post event follow up, while upholding the highest standards of Caesars Palace.
Sales and Revenue
- Actively work on building and managing demand.
- Nurture key partners/vendors such as wedding planners, décor vendors and others to expand reach and awareness of offerings.
- Prepare and explain booking forecasts and have available critiques on prospective, tentative and definite bookings.
- Upkeep and cleansing an active database to ensure continuity of the guest journey.
- Partner with PR, social and marketing teams to ensure relevant content creation is captured and shared.
- Assign and manage leads, retail sales and booking goals of coordinator team.
- Achieve departmental goals and KPI as assigned by Hotel Leadership.
- Participate in events and wedding expo and road shows to ensure the brand stays relevant.
Guest Experience and Service Delivery
- Serve as the principal point of contact for guests. This is inclusive and not limited to, the facilitation of hotel room bookings, transportation, food and beverage and or any other guest experience touch point.
- Curate bespoke experiences by understanding guest preferences, cultural expectations, and group objectives.
- Ensure complete guest satisfaction by coordinating all aspects of service with precision, elegance, and attention to detail.
Event Planning and Coordination
- Manage all pre-event communication for Luxury Event Bookings, gathering requirements and transforming them into comprehensive, luxury standard service plans.
- Design customized event programs, including space allocation, room setups, timing, amenities, and special requests.
- Prepare detailed event resumes and ensure flawless follow-through on every requirement.
Operational Leadership
- Conduct pre function briefings with culinary, stewarding, banquet beverage, facilities, and relevant hotel departments to ensure seamless execution.
- Oversee function setups in partnership with the Convention Service Setup Supervisor, ensuring layouts meet both operational capabilities and luxury service standards.
- Act as the liaison with exposition companies during load in and tear down for major events.
- Be responsible for all Luxury Event BEO, contracts and communicating to the property to ensure communication is transparent for all events.
Safety, Compliance, and Reporting
