Loss Mitigation Representative

Loss Mitigation Representative – 100% Remote

We are currently seeking experienced Loss Mitigation Representatives to support a high-volume mortgage servicing team. This is a fully remote, contract opportunity with strong potential for extension or conversion based on performance and business needs.

In this role, you will serve as a Single Point of Contact (SPOC) for borrowers in the early stages of delinquency. You will support customers through the loss mitigation process, helping them understand repayment options, navigate available programs, and manage their accounts. This role starts with a mix of administrative support and customer service, with progression into a more call-driven environment focused on repayment plan support.

• Act as the Single Point of Contact (SPOC) for assigned borrowers
• Handle inbound and outbound calls regarding mortgage accounts and delinquency status
• Assist customers with repayment plans and loss mitigation options
• Provide clear explanations of programs, next steps, and account updates
• Manage and respond to customer inquiries via phone and written communication
• Support collections-related issues with professionalism and empathy
• Gather and update required documentation and case files
• Process payments and educate customers on financial implications
• Perform skip tracing and update borrower contact information

• Experience in loss mitigation, mortgage collections, or mortgage customer service
• Strong background in a call center environment
• Experience working as a Single Point of Contact (SPOC) preferred
• Ability to manage sensitive conversations with professionalism and care
• Strong communication and problem-solving skills

• Debt collections experience within a financial services or banking environment
• Familiarity with mortgage servicing processes and regulations

• Monday through Friday
• Must be available to work either:
  • 8:00 AM – 5:00 PM EST
  • or 9:00 AM – 6:00 PM EST
• Occasional Saturday shifts may be required

• 100% Remote position
• High-volume, fast-paced call center environment
• Requires the ability to manage multiple accounts and tasks simultaneously

• Pay Rate: $25.00 – $28.00 per hour (based on experience)
• Overtime: Eligible at 1.5x pay
• Employment Type: Contract
• Duration: Approximately 6–8 months, with potential for extension or conversion
• Open Positions: 10

(Eligibility may vary)

• Medical, dental, and vision coverage
• 401(k) retirement plan (pre-tax and Roth options)

• One virtual interview
• Focus on mortgage experience, customer service skills, and ability to manage collections-related conversations

• Proven experience in mortgage loss mitigation or collections
• Comfortable working in a remote, performance-driven environment
• Strong ability to build rapport and guide customers through challenging financial situations
• Detail-oriented and organized when managing documentation and case files

This is an excellent opportunity for experienced mortgage professionals to join a dynamic team, expand their expertise in loss mitigation, and work remotely with a flexible schedule.

This is a Contract position based out of Mount Laurel, NJ.

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on May 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.