About Rishi Tea & Botanicals
Rishi Tea & Botanicals is one of the fastest-growing and category-leading premium tea brands in the U.S. Our remarkable teas and botanicals are served in tens of thousands of premier cafés, restaurants, and hospitality destinations globally, as we partner with the most respected names in the culinary and hospitality world. Founded in 1997 by Josh Kaiser, Rishi charted a new course for the tea industry: sourcing teas and botanicals from the world’s best producers, building long-term relationships directly with farmers, and bringing exceptional quality to market without compromise and with culinary creativity. As a result, Rishi has become a vanguard of Direct Trade within the tea industry. This philosophy defines our brand as both consumers and operators alike increasingly seek transparency, authenticity, and excellence.
Today, Rishi is a rapidly scaling omnichannel brand expanding across eCommerce, Away From Home, and retail with a diverse product portfolio spanning loose leaf tea, sachets, matcha, iced tea, tea concentrates, and ready-to-drink sparkling tea. The pinnacle of our assortment is our limited-release Garden Direct tea program. Garden Direct represents the highest expression of Rishi’s sourcing expertise: ultra-small-lot teas selected directly from exceptional gardens, often harvested seasonally and produced in limited quantities. These teas showcase rare varietals, distinctive terroir, and craftsmanship that cannot be replicated at scale.
As Rishi continues to rapidly-scale and redefine the premium tea category, this is a moment to join a brand with momentum, purpose, and the ambition to shape the future of how the world experiences tea.
Position Summary
The Logistics Manager oversees all logistics operations and inventory management to ensure efficient, cost-effective, and timely movement of goods. This role is responsible for coordinating inbound and outbound freight, managing relationships with breweries, tanker companies, and third-party logistics providers (3PLs), and aligning inventory levels with sales forecasts. The Manager will lead cross-functional collaboration with sales, finance, and operations teams to support business objectives and optimize supply chain performance.
Essential Duties and Responsibilities
The essential duties and responsibilities include the following. Other duties may be assigned.
· Strategic Logistics Management: Develop and execute logistics strategies for inbound and outbound freight. Negotiate contracts and rates with 3PLs and transportation partners to optimize cost and service
· Inventory Planning & Control: Oversee inventory levels for 3PL locations and implement processes to maintain accuracy and efficiency. Collaborate with sales and finance teams to forecast demand and align inventory planning with business goals
· Vendor & Partner Leadership: Build and maintain strong relationships with breweries, tanker companies, and logistics partners. Ensure compliance with service agreements and performance standards
· Operational Excellence: Implement best practices for freight scheduling, tracking, and documentation. Monitor KPIs related to logistics costs, delivery performance, and inventory accuracy
· Team Leadership & Collaboration: Provide guidance and support to logistics coordinators or analysts (if applicable). Partner with cross-functional teams to drive continuous improvement initiatives
· Responsible for being aware of and following all food safety protocols as required by Rishi Tea's food safety management system, as they relate to this position
· Other duties as assigned
Goals of Position
Develop calculation to determine freight cost per unit
Develop scorecard for 3PL’s and Co-Packers
Develop plans to achieve 95% score with 3 PL’s and Co-Packers
Supervisory Responsibilities
none
Sphere of Interaction
This position can interact and interface directly with all departments within the company, including Admin, Marketing, Sales, Production, Warehouse, Inventory, Procurement, R&D.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Required:
· Bachelor’s degree in supply chain management, Logistics, Business Administration, or related field
· 5+ years of experience in supply chain, logistics, or transportation management
· Proven experience negotiating with carriers and managing 3PL relationships
· Strong analytical and problem-solving skills with proficiency in ERP systems and Microsoft Office Suite
· Excellent leadership, communication, and organizational skills
Preferred:
· Experience in the food and beverage industry or similar sectors
· Knowledge of freight optimization and cost-reduction strategies
· Familiarity with inventory forecasting and demand planning tools
Core Values
To perform the job successfully, an individual should exhibit the following:
· Enduring Relationships – Values establishing new and existing relationships; follows through on their commitments; considers the impacts of their decisions on others around them; shows respect and courtesy to others, has a positive attitude and effectively communicates in both written and oral conversation; resolves conflicting viewpoints constructively.
· Creative Solutions – is open to and offers new ideas and ways of accomplishing goals; adapts well to changes in work, methods, personnel and surroundings; offers suggestions and anticipates needs; takes notice of areas for improvement and takes appropriate action.
· Freedom with Responsibility – Effectively uses time to plan and prioritize work, set and accomplish goals and adhere to commitments on schedule; exercises the ability to decide correctly or choose the best course of action when a decision must be made; is available and responsive in a timely manner.
· Always Seeking – is familiar with, and where applicable, the subject matter expert, for their functional area and is familiar with the methods, practices and equipment needed to be successful; seeks out opportunities to advance their knowledge, is open to the opportunity to do so when asked; has a curiosity around learning how other functional areas work and are affected by the work they do; maintains an up to date understanding of their field including understanding of industry, competitors, regulations, advancements in tech, etc.; has an ongoing desire to enhance product knowledge.
· Best in Class – puts forth the most accurate, presentable and complete work possible and has a clear level of pride in the quality of work produced; consistently meets or exceeds goals, KPIs and performance targets; shows a willingness to accept supervision and feedback in order to improve; shows a concern for food and people safety in their day to day decision making.