Position Title: Litigation Adjuster
Job Classification: Full-Time, Exempt
Reports To: Claims Manager
About Our Client
Our client is an established, Oklahoma-domiciled insurance company with a strong reputation for delivering reliable coverage and exceptional service. With decades of experience serving policyholders across the state, the organization is built on a foundation of knowledge, integrity, and performance.
Headquartered in Tulsa, OK, our client maintains strong financial stability and is committed to long-term growth, customer satisfaction, and operational excellence.
Position Summary
The Litigation Adjuster is responsible for the end-to-end management of complex and litigated bodily injury claims, including investigation, evaluation, negotiation, and resolution.
This role requires a proactive, analytical professional who can confidently manage high-exposure claims while maintaining a strong focus on customer service and professionalism. The ideal candidate brings deep litigation experience and thrives in a fast-paced, collaborative environment.
Essential Duties & Responsibilities
- Manage high-severity and complex claims, including litigated files, through resolution
- Deliver a customer-focused claims experience with professionalism and responsiveness
- Conduct thorough investigations, including:
- Coverage analysis
- Liability determination
- Damage evaluation
- Review of legal pleadings and documentation
- Collaborate with Claims Manager and defense counsel on complex cases
- Develop and execute strategic action plans to proactively resolve claims
- Establish and maintain accurate claim reserves reflecting financial exposure
- Negotiate settlements with plaintiff attorneys, insurance carriers, and claimants (represented and non-represented)
- Review medical records and property damage estimates to assess exposure
- Identify and engage external resources (e.g., independent adjusters, appraisers, investigators)
- Monitor and control costs associated with claim resolution
- Address contractual indemnification and additional insured coverage issues
- Recognize and refer claims to the Special Investigations Unit (SIU) and/or Subrogation when appropriate
- Maintain detailed and accurate claim file documentation
- Adapt to changing priorities and support team objectives as needed
- Perform additional duties as assigned
Qualifications
Education & Experience
- High School Diploma or equivalent required
- Bachelor’s degree in Finance, Business, or related field preferred
- 5+ years of experience handling complex bodily injury claims
- 3+ years of experience managing litigated claims
- Oklahoma Adjuster License required (or ability to obtain within 60 days)
- Bilingual (Spanish) is a plus, but not required
- Proficiency in Microsoft Office and industry-standard claims systems
Competencies, Skills & Abilities
- Exceptional customer service and relationship management skills
- Strong communication and interpersonal skills with the ability to engage diverse stakeholders
- Advanced critical thinking and negotiation capabilities
- Highly organized, detail-oriented, and proactive in claim management
- Analytical mindset with a solutions-driven approach
- Ability to perform effectively in a high-volume, fast-paced environment
- Strong technical knowledge of insurance products, policies, and claims practices
- Demonstrates integrity and alignment with organizational values
Compensation & Benefits
Pay Range:
Starting compensation: $75K – $85K annually, commensurate with experience
Benefits Include:
- Paid Time Off (PTO)
- Paid Holidays (including birthday)
- Health Insurance (90% employer-paid employee premium)
- Short-Term & Long-Term Disability (employer-paid)
- Life Insurance ($25,000 employer-paid)
- 401(k) with 3% company match
Equal Opportunity Employer
Our client is an equal opportunity employer and is committed to fostering an inclusive workplace. Employment decisions are made without regard to race, color, religion, gender, age, national origin, disability, marital status, sexual orientation, military status, or any other protected classification under applicable law.
