Level 3 Security & VoIP Technician
Location: Waco, TX | Type: Full-Time | Reports to: Director of Operations
Compensation: $23–$30/hour
About PHD Tech
At PHD Tech, our mission is simple yet powerful:
“Delivering Exceptional Experiences through Smarter Telecom and Security.”
We design, install, and manage systems that connect people, protect property, and simplify complex technology. Our culture thrives on teamwork, integrity, responsiveness, and passion — values that drive how we work and how we serve our customers every single day.
Core Values We Live By
- Team Player – We win together.
- Eager to Learn – We grow through curiosity and humility.
- Do What You Say – We honor commitments.
- Do the Right Thing – Integrity always.
- Responsive – Communicate quickly, act decisively.
- Passionate – We care deeply about people and performance.
Position Overview
The Level 3 Security & VoIP Technician is a senior field role responsible for leading installations, executing complex system deployments, ensuring all work meets company standards, and performing service work as required.
This role requires advanced technical expertise, strong troubleshooting ability, and leadership in the field. You will take ownership of jobsite execution while mentoring junior technicians and ensuring projects are completed efficiently and correctly.
Roles and Responsibilities
Advanced Installation & Integration
- Lead installation of:
- Access control systems (Brivo / Mercury-based)
- Video surveillance systems
- Alarm systems
- VoIP systems and network infrastructure
- Install and configure:
- Electric strikes, maglocks, and electrified hardware
- Power supplies and fire alarm interfaces
- Control panels and head-end systems
System Setup & Commissioning
- Terminate and configure all field devices including:
- Readers, REX, DPS, locks, and alarm devices
- Program and validate systems:
- Alarm zones, users, communications
- Perform full system testing and turnover
Standards & Quality Control
- Ensure all work meets company installation standards
- Enforce:
- Clean cable management and routing
- Proper labeling and documentation
- Professional enclosure and panel layout
- Identify and correct issues before project completion
Leadership & Execution
- Lead job sites and coordinate with PMs and scheduling
- Train and mentor Level 1 and Level 2 technicians
- Communicate risks, delays, and needs proactively
- Ensure projects are completed on time and to scope
Troubleshooting & Service
- Diagnose and resolve issues across:
- Access control systems
- Surveillance systems
- Alarm systems
- VoIP and network systems
- Utilize meters and diagnostic tools effectively
Documentation & Communication
- Maintain detailed service notes in ConnectWise
- Track time, materials, and external support involvement
- Communicate clearly with customers and internal teams
Experience & Qualifications
Required:
- 3+ years of experience in security, low-voltage, or telecom
- Strong experience with access control, cameras, and alarms
- Experience with VoIP systems and basic networking
- Ability to lead jobs independently
- Strong troubleshooting skills
· Valid driver’s license p
- Reliable, daily transportation to and from the office and assigned job sites (this position may provide a take-home vehicle at the discretion of the Company)
Preferred:
- Experience with Brivo, Eagle Eye Networks, Honeywell, and Bosch/Radionix systems
- Prior leadership or foreman experience
What Success Looks Like
- Executes clean, standards-compliant installations
- Leads jobs without supervision
- Develops junior technicians effectively
- Communicates proactively with leadership
- Delivers projects without rework
Why Join PHD Tech
- Leadership-level field role with real ownership
- Clear expectations and defined standards
- Opportunity to help build and scale the Waco market
- High-impact role in a growing organization
