Legal Admin Assistant

The right candidate is someone who is reliable, warm, curious, and excited to build expertise in personal injury law. No prior legal experience is required — the right disposition and work ethic matter more to us than credentials.

WHAT YOU'LL DO

Office Operations

• Open the office each morning by 9:00 AM and manage front-end operations
• Answer phones, route calls, and take accurate messages
• Maintain and organize physical and electronic case files
• Manage attorney and case calendaring and scheduling (with a path to full ownership)
• Draft and send routine correspondence

Pre-Litigation Case Management

• Conduct client intake — gather information, explain the process, and build rapport from the first contact
• Open insurance claims and send notice letters to carriers and adjusters
• Communicate with clients regularly via phone and our text-based case management platform
• Request, track, and organize medical records and billing documentation
• Coordinate with insurance adjusters and other parties as directed
• Manage claims submissions and track submission status (with a path to full ownership)
• Support all pre-litigation functions to allow the paralegal to focus on litigation work

Team Collaboration

• Take direction from both the managing attorney and the senior paralegal
• Actively learn our case management system, workflows, and firm processes
• Identify opportunities to improve processes and contribute ideas proactively
• Adapt to a dynamic environment where priorities shift and flexibility is valued

WHO YOU ARE

Non-negotiable attributes — these are the foundation of the role:

• Committed to being in the office and ready by 9:00 AM consistently
• In-office work is required — this role is not hybrid or remote
• Warm, positive, and professional in all client and team interactions
• Comfortable taking direction from both an attorney and a senior paralegal
• Genuinely curious and motivated to grow within the legal field
• Technologically fluent — you embrace software, AI tools, and digital workflows as productivity enhancers, not obstacles
• Detail-oriented and organized — you take pride in accuracy and follow-through
• A willing contributor who shows up with energy and initiative

QUALIFICATIONS

Required:

• High school diploma or equivalent
• Strong written and verbal communication skills
• Proficiency with standard office software (Microsoft Office, Google Workspace, or equivalent)
• Ability to manage multiple tasks and priorities in a fast-paced environment

Preferred (but not required):

• 1–3 years of experience in a legal, medical, or insurance office environment
• Familiarity with personal injury, no-fault, or insurance claims processes
• Experience with legal case management software
• Experience using AI tools or automation platforms in a professional context