Lead Technical Program Manager - Talent Acquisition Platform, Automation, and Intelligence

JOB DESCRIPTION

The Talent Acquisition and Onboarding product team at JPMC is transforming the candidate and employee experience. We are seeking a Lead Technical Program Manager to drive innovative technological solutions that captivate customers.

As a Lead Technical Program Manager, you will lead drive the successful delivery of complex technology programs that deliver scalable, integrated solutions across JPMorganChase’s Talent Acquisition Platform, Automation, and Intelligence ecosystem. This is a highly visible role where you will partner closely with engineering, product, data, security, and HR stakeholders to deliver programs that enhance the candidate experience and transform how we attract and hire top talent.

You will leverage your deep knowledge of technical principles, practices, and theories to assist in the development of innovative solutions, management of resources and budgets, and leadership of high-performing teams. Your strong analytical reasoning and adaptability will enable you to navigate ambiguity and change, ensuring alignment with business objectives.

You will direct clarity and execution across large, ambiguous problem spaces, ensuring on-time delivery of complex programs through your mastery of planning, communication, and technical depth. This is an opportunity to influence technical architecture and delivery strategy across one of the largest financial institutions in the world.

Job Responsibilities:

• Develop and execute comprehensive project plans, incorporating product and technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions.
• Own the end-to-end technical delivery roadmap across the Talent Acquisition ecosystem, including applicant tracking, interview scheduling, CRM, and skills assessments.
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum.
• Establish strong program governance, setting up appropriate checkpoints, OKRs, and performance metrics to ensure transparency and accountability.
• Collaborate with cross-functional teams, including engineering, product, data, security, and HR stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall Product objectives.
• Drive technical roadmap alignment across engineering, architecture, and infrastructure teams, ensuring scalability, availability, and performance of Talent Acquisition systems.
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness.
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team.
• Effectively manage resources, budgets, and high-performing teams in a fast-paced, agile environment.
• Mentor junior TPMs and program contributors, providing guidance on program structuring, stakeholder management, and cross-team coordination.

Required Qualifications, Capabilities, and Skills:

• 8+ years of experience in technical program management, engineering program management, or equivalent roles delivering complex software programs and systems.
• Proven expertise managing technical delivery across large-scale, integrated platforms and APIs.
• Deep understanding of the software development lifecycle, agile delivery methodologies, and modern SaaS/cloud architectures.
• Strong technical acumen, with the ability to translate complex technical details into clear plans and communications for both technical and non-technical audiences.
• Strong technical fluency: ability to read architecture diagrams, understand APIs and integration patterns, and engage with engineering at a detailed level.
• Demonstrated success leading organizational change and influencing cross-functional stakeholders.
• Excellent communication and stakeholder management skills; calm under pressure and confident navigating ambiguity.
• Proficient in program planning, risk management, and metrics tracking using tools like Jira, Confluence, or equivalent.

Preferred Qualifications:

• Experience with enterprise cloud platforms and technologies (e.g., AWS, Databricks, etc.)
• Experience in HR tech ecosystems, including ATS, CRM, and employee lifecycle tools
• Experience launching internal platforms or systems in a global, highly regulated environment.
• Familiarity with customer experience design and end-to-end experience optimization
• Proficiency in program metrics and reporting to track progress, surface insights, and inform decisions.
• Background supporting globally distributed teams and navigating matrixed organizations.
• PMP, PgMP, SAFe, or equivalent technical program certification

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.