Lead Refurbishment Specialist

As the Refurbishment Lead, you will be responsible for leading the daily refurbishment and repair operations for restaurant equipment used throughout the Waffle House system. In this role, you will oversee refurbishment workflow priorities, support research and development initiatives, and help maintain operational standards for equipment performance and safety. You will also provide hands-on leadership to the refurbishment team while troubleshooting, repairing, and testing a wide variety of commercial restaurant equipment.

The Refurbishment Lead is a Support Team role based out of our Corporate Office in Norcross, GA in the metro Atlanta area. Our Corporate Office Support Team consists of 300+ Associates who are committed to supporting our Operations Team as they proudly serve and create memorable experiences for our customers. Housing over 40 departments and many fields of industry, we take pride in offering a wide variety of opportunities at every stage of your career. If you are just looking for a job “right now”, Waffle House probably isn’t the right fit for you. If you are a career-minded person who values hard work, is passionate about putting people first, and wants to build a meaningful career alongside like-minded people, this is the place for you!

What We Offer:

• Health & Wellness Package including medical, dental, vision and life benefits, and health-related activities
• Employee Assistance Program free to all Associates and their household members
• Paid time off up to 4 weeks and six paid holidays
• A strong, unique culture built upon putting people first, showing up and servant leadership
• Unlimited learning and development opportunities
• Internal referral program
• Community involvement and volunteer opportunities
• Team building activities department and company-wide

What you'll do:

• Lead daily refurbishment operations and coordinate production workflow priorities
• Clean, repair, refurbish, and test commercial restaurant equipment including grills, refrigerators, coffee machines, dish machines, burners, and other kitchen equipment
• Train, guide, and support Refurbishment Specialist team members
• Assist with prototype builds, research and development projects, and operational improvement initiatives
• Salvage and organize reusable parts and components from retired or damaged equipment
• Maintain a safe, organized, and efficient refurbishment workspace while providing production reporting updates to leadership

What we're looking for:

• Someone with hands-on leadership experience in maintenance, repair, or technical operations
• Strong mechanical and electrical troubleshooting abilities
• Experience working with hand tools, power tools, and commercial equipment repairs
• Ability to read technical manuals, schematics, and repair documentation
• Strong problem-solving skills with the ability to manage multiple priorities
• Someone who values accountability, teamwork, safety, and continuous improvement

Experience/Educational Requirements:

• Maintenance Technician experience, including refrigeration
• Welding and fabrication experience preferred
• EPA 608 HVAC Certification or ability to obtain certification
• Forklift operation experience preferred
• Ability to perform moderate to heavy lifting
• Hands on leadership and team training experience

Who Are We?

In 1955, two Georgia neighbors opened up a restaurant that would change the world. That first restaurant led to the Waffle House brand you see today. As the business expanded throughout Georgia and the Southeast, the “Yellow Sign” soon became a familiar landmark, signifying America’s Place to Eat™ and America’s Place to Work™. Today, the Waffle House system has more than 1,900 locations in 25 states, reaching as far north as Pennsylvania and as far west as Arizona. All open 24-hours a day, seven days a week, 365 days a year. Our workforce can be broken into two categories – Operations (Restaurant Associates and Managers) and Support Team (Corporate Office Associates, Field Recruiters, and Maintenance Technicians).

We are a strong, growing company dedicated to our Customers and Associates. We would love to have you on our team! To learn more about the Waffle House culture and our great community of employees and customers, please visit www.wafflehouse.com!

WAFFLE HOUSE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER