Lead Mechanic / Service Manager
Company: Western Shotcrete Equipment
Location: West Haven, UT and Ogden, UT
Type: Full-time, hourly (OT eligible)
Who We Are
At Western Shotcrete Equipment, we build rugged, high-performance concrete pumping equipment for contractors who rely on uptime, consistency, and exceptional service. Our products are engineered by the field, refined by craftsmanship, and backed by a team that takes pride in doing things the right way every time.
The Position
A working-leader role for someone who can diagnose, repair, and keep equipment running—and also run the service function day-to-day (triage, scheduling, parts coordination, documentation, customer updates). This role also requires versatility: when service load is light (or the shop is in crunch mode), you’ll jump in to support assembly, fabrication, and general manufacturing work as needed.
What you’ll do
- Lead service operations: intake/triage, prioritize work, assign tasks, keep turnaround times tight.
- Hands-on wrenching: diagnose and repair diesel, hydraulic, mechanical, and basic electrical issues.
- Phone + field troubleshooting: confidently diagnose problems over the phone and in person, ask the right questions, guide customers/techs through checks, and get to root cause quickly.
- Hydraulic diagnostics: pressure/flow issues, valve function, cylinder/pump performance, leak/root cause.
- Versatile shop support: contribute in assembly, fabrication, and other manufacturing functions (fit-up, routing, bracket mods, tool work, punch lists, etc.) as needed.
- Preventive maintenance + inspections: build checklists, enforce standards, reduce repeat failures.
- Parts + work orders: coordinate parts, capture labor/notes, document repairs cleanly.
- Customer communication: clear updates, accurate expectations, professional follow-through.
- Safety + shop discipline: PPE, safe lifting/rigging, lockout/tagout, clean and organized work areas.
Must-haves
- Diesel mechanic experience (diagnostics + repair) — you can troubleshoot, not just replace parts.
- Hydraulic systems understanding — hoses/fittings, valves, pumps, cylinders, pressure/flow logic.
- Strong problem solver — can diagnose issues fast, including remote troubleshooting by phone.
- Versatile skillset + mindset — willing and able to contribute across service, assembly, fabrication, and general production support.
- Steady leadership: sets priorities, holds standards, keeps things moving without drama.
- Reliable, professional, and process-minded (notes, checklists, clean handoffs).
Nice to have
- Experience with mobile hydraulic equipment, pumps, shotcrete/concrete equipment, or construction equipment.
- Experience with Cummins engines or similar platforms.
- Comfort reading hydraulic/electrical schematics and writing clear service notes.
- Prior service manager / foreman experience (formal or informal).
Pay & schedule
- Competitive hourly pay (DOE), OT eligible
- Benefits/PTO per company plan
