Lead ITLS Technician

C1 Company Overview

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Overview

Summary

The purpose of the Lead IT Lifecycle Services (ITLS) Technician is to oversee and work alongside the ITLS Technicians, while under the guidance and mentoring of the Director of ITLS Operations. The Lead ITLS Technician oversees ITLS Technician activities both in the depot and in the field. This position has contact with customers routinely. This position reports directly to the Director of ITLS Operations.

Responsibilities

Essential Functions

• Supervises execution of depot run rate orders and project-based activities, in alignment with Project Coordinator/Manager developed project scope and plan

• Works alongside and guides ITLS technicians and contractors, to process, configure, and QA deployment orders
• Provides technical guidance and leadership to ITLS technicians and contractors
• Assists the Director of ITLS Operations in developing, implementing, and enforcing continual service improvement efforts
• Provides onsite field leadership and support as needed for projects at customer locations
• Supports all ALM processes, including receiving, inspecting and cleaning, and inventory management
• Unboxes and re-boxes, enrolls, images, configures and completes configuration orders
• Participates in general departmental cleanliness efforts

Additional Specific Duties and Responsibilities

• Creates project technical execution documentation
• Assists Director of ITLS Operations in developing Team training paths, and mentoring technicians throughout the operation

Qualifications

Required Qualifications

• Minimum of 5-8 years supervising/leading a team in a fast-paced environment with aggressive deadlines, or equivalent experience
• Ability to read and clearly understand all department statements of work (SOW’s), and all deliverables
• Ability to demonstrate professional behavior and demeanor
• Solid communication skills
• Leadership skills
• Must be detail oriented and organized
• Ability to work independently as well as part of a team
• Ability to travel to customer locations for project assistance

Desired/Preferred Qualifications

• CompTia A+, Microsoft MCP/MTA/MCSE, PMP/CAPM, ITIL, or equivalent certifications/experience
• Dell Technical certifications
• Microsoft Office certification/skills
• Apple, JAMF (Casper Suite) certification/experience
• Google Admin Console, Meraki, Airwatch MDM certification/experience
• Bachelor level degree or equivalent experience preferred
• Project coordination or management certification/experience

Additional Information

C1 BENEFITS*401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA withEmployer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

E-Verify: E-Verify

Right to Work: Right to Work Poster