Element Staffing is recruiting for a Technical Support Specialist for a global analytical instrumentation company supporting customers throughout North and South America. The Technical Support Specialist will serve as a key point of contact for distributors, engineers, and end users by providing remote troubleshooting, answering technical inquiries, and assisting with system installation and configuration questions. The role requires strong analytical problem-solving skills, hands-on familiarity with GC/MS instrumentation, and the ability to communicate technical concepts clearly to customers. This is an excellent opportunity for someone with a strong analytical instrumentation background who enjoys solving technical challenges, supporting laboratory professionals, and developing expertise with advanced analytical technologies. Local candidates only.
Duties/Responsibilities:
- Provide remote technical support to customers, distributor partners, and field engineers via email and phone for analytical instrumentation systems
- Troubleshoot hardware, configuration, and analytical performance issues related to pyrolysis-GC/MS systems and associated accessories
- Assist customers and distributor engineers with system installation, configuration, and operational troubleshooting during and after instrument setup
- Answer technical inquiries related to instrument components, part numbers, consumables, software licenses, and system configurations
- Support instruments integrated with major GC/MS platforms such as Agilent, Shimadzu, Thermo Fisher Scientific, JEOL, and SCION
- Provide guidance on gas chromatography (GC) and mass spectrometry (MS) system operation, including gas line configurations, hardware compatibility, and instrument performance
- Assist with interpreting GC/MS data outputs and mass spectral results, helping customers diagnose analytical issues and optimize instrument performance
- Work with distributor engineers who may be onsite with customers during installations or service calls, providing real-time troubleshooting and technical guidance
- Develop a strong working knowledge of pyrolysis-based analytical techniques and how the company’s instrumentation integrates with GC/MS systems used in polymer, environmental, forensic, and materials science applications
- Assist with technical training sessions, product demonstrations, and trade show support as needed
- Maintain detailed documentation of customer support activities, troubleshooting steps, and resolutions
Additional Information:
Years of Experience: 1–5+ years of experience with GC/MS
Education: Bachelor’s degree in Chemistry, Chemical Engineering or a related scientific field
Shift/Travel: Monday–Friday, 8:00 AM – 5:00 PM CST (flexibility required depending on workload)
- Travel may include: Up to ~25% domestic travel and occasional international travel
Compensation: $26-32/hr depending on experience
Assignment Type: Contract-to-Hire
Location: Houston, TX
