Lab Support Technician, Full Time, Second Shift
UC Health is hiring a full-time Lab Suppport Technician for the core lab department for second shift at West Chester Hospital.
The Lab Support Technician collects specimens; performs pre- and post-analytic processing of specimens; accessions, labels and distributes specimens. Performs clerical and miscellaneous duties and assists the technical staff.
About West Chester Hospital
West Chester Hospital provides its patients with access to the region’s largest group of specialized physicians and medical providers. With a reputation for providing outstanding patient experiences and quality medical care, the hospital consistently ranks amongst the top 5% in the nation.
West Chester Hospital provides a Level III Trauma Center that delivers superior emergency and critical care, and a certified Primary Stroke Center that provides access to the subspecialty care at the UC Gardner Neuroscience Institute. West Chester Hospital has also achieved Magnet Recognition for excellence in nursing from the American Nurses Credentialing Center® (ANCC), and the hospital is routinely ranked among the best places to work in Ohio and Greater Cincinnati
- Receives orders; reviews patient demographics, including insurance information using information in LastWord, Centricity or information provided by patient.
- Completes registration and order entry into Horizon ordering tests per established protocols.
- For Medicare patients, performs ABN check; if needed, presents that ABN to the patient with explanations as to their options; assists patient to complete as needed.
- Answers the phone promptly in a courteous manner, identifying oneself to the caller.
- Uses proper pronunciation of medical terms.
- Completes all required department logs and documentation.
- Reviews Lab requisitions for completeness of information (ABN, ICD9, patient demographics).
- Resolves any problems identified in the appropriate manner.
- Handles phone requests with a minimum of call transfers.
- Participates in the orientation of new hires in Outreach Laboratory Service.
- Prepares service center for daily activity: opens center in morning and secures at end of day; sets up draw sites; cleans and prepares for next day/shift; completes all paperwork, documentation.
- Facilitates the billing process by assuring all required information, forms have been completed.
- Coordinates workflow ensuring specimens, paperwork and documentation (medical record and billing) are handled in a timely manner.
- Consistently demonstrates excellent customer service in working with both patients and clients.
- Handles problems in a timely, appropriate manner resolving patient and/or client issues.
- If unable to resolve, contacts appropriate resource for assistance.
- Is able to troubleshoot problems.
- Develops and maintains physician/office profiles, preferences, including updating contact information.
- Initiates profiles for new physicians/offices.
- Investigates, clarifies ambiguous test orders with ordering physician or main lab
- Other types of specimen collection as needed
- Performs POC testing as needed
- Follows established collection and patient identifier protocols
- Policies and procedures are reviewed in a timely manner.
- Mandatory continuing education modules are completed within the established time frame without individual reminders.
- Technical competencies are completed within the established time frame without individual reminders.
- Follows safety policies and procedures in all phases of specimen collection, transportation and processing.
- Accounts for all work; completes logs as applicable to assure sample integrity and minimize lost samples
